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new computer

one of my users got a new computer.  the computer tech installed the quikbooks but my co-worker can not log in with her user name and password.

1 Comment
QuickBooks Team

Re: new computer

Hi there, @dwcp.


Thank you for adding a post. I'd be delighted to help ensure your co-worker will be able to log in and open QuickBooks succesfully.


First, please make sure your co-worker opens the same file. If the correct file was open, and still can't log in, you can have the company admin reset the password.


If you’re not an admin user, your QuickBooks admin can reset the password for your co-worker. Contact your admin and have them follow the steps in this article for resetting a user password: Reset Password.


On the other hand, you may check this article for future reference about the automated password reset tool: Use the Automated Password Reset Tool for QuickBooks Desktop.


Stay in touch if you have any other QuickBooks questions by adding a comment below. I'll be right here happy to help you!

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