No Condense file

We have a tool to help us fix QuickBooks Desktop issues, agbio.

There are times that after an update there are options that are missing. We can help bring bank those options using our QuickBooks Dekstop Tool Hub. 

We'll need to download and install the Tool Hub first before we can use it. Check out this link on for more details: Fix common problems and errors with the QuickBooks Desktop Tool Hub. If we're using Windows, we can also use these troubleshooting steps on how to repair QuickBooks. 

After performing the troubleshooting steps, we can proceed in condensing our company file. We can check the limitations first before doing so. Still from the File menu, choose Utilities and then select Condense Data. 

I'll be here if you need anything else. Thanks!

Hello Catherine_B,

Tried this and still no luck. Did both the company file repair with zero errors and even repaired my QB with no changes. Still no option to condense.

Thanks for the quick reply,

Tried both repairing the company file and my QB. Both did not work. Still no condense option.

Hi there, agbio.

It would be best if you can reach out to our phone support, so they can check your setup. They can use a screen-sharing tool to gather more documents, so our engineers will have enough information about this behavior.

1. Click on Help and choose QuickBooks Desktop Help.
2. Select Contact us at the bottom.
3. Enter a summary of the scenario in the description field.
4. Click Continue.
5. We’ll provide you a few support options. Select which one is best for you.

Support hours:

For QuickBooks Pro, Premier, and Plus, their schedule is 6:00 AM-6:00 PM PT Monday-Friday and 6:00 AM-3:00 PM PT on Saturdays

If there's anything that I can help, feel free to go back to this thread.

I have the same problem with your 2020 Canadian version of your software there is no condense on the file/utilities how do we condense if there is no condense program. used to be in the older version.

@JRossano 

Consider purchase a 3rd party condense service.

From whom? I would like to get a full copy including the memorized transactions but I understand that can't be done.

Hello JRossano,

I'm with the Canadian QuickBooks support team and can shed light on what's going on. I hear what you're saying about the condense option being in older versions of the program and can appreciate how this would be useful to a business owner with a lot of data in their books.

The condense option is not available in current versions of QuickBooks Desktop Canada, which is why you're not seeing it as an option when you visit the utilities menu in the program. In this case, there are a couple of solutions you can consider: using a third party app or starting a new company file.

If you're interested in apps, feel free to check out the Apps for QuickBooks Desktop page to see what's available. As you browser, please keep in mind that this page is home to apps that connect with both the Canadian and US version of QuickBooks Desktop. To be certain that the app you're looking at can be used with your version of the program, consult the app developers via the contact details on the app page.

As for starting a new company file, don't worry, you wouldn't have to start completely from scratch. For instance, you can check out the export and import options for QuickBooks Desktop Canada to see what you'd be able to export out to import into the new file. Once you've done that, you can use open balances to be able to pick up from where you left off. Here are some articles to help.

• Import and export data in QuickBooks Desktop

• Enter opening balances for accounts in QuickBooks Desktop

• Create a QuickBooks Desktop company file

Give those a read over and let me know if you have further questions. Before I let you go, I want to also ensure that you're able to get answers to your Canadian QuickBooks questions as quickly as possible. This thread is in our US Community, which could result in a bit of a delay to your questions since the Canadian team won't see it right away.

Switching to the Canadian section of the QuickBooks Community is easy. All you need to do is select the flag at the top of the page and then choose the Canadian flag to navigate there. That flag lets you know that you're in a section of community with information that applies to your version of the product. You can also access it from this link: QuickBooks Community Canada

All the best to you!

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@JRossano wrote:

From whom? I would like to get a full copy including the memorized transactions but I understand that can't be done.

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@JRossano 

Send your email address in a private message to us. We will introduce you one.

how do I send my email address in private in here?

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@Fiat Lux - ASIA wrote:

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@JRossano wrote:

From whom? I would like to get a full copy including the memorized transactions but I understand that can't be done.

---

@JRossano 

Send your email address in a private message to us. We will introduce you one.

 

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Hi, @JRossano.

I recommend getting in touch with our Phone Support Team so they can check your account regarding this behavior of your QuickBooks Desktop so they can give you the proper resolution with this issue.

To reach our Phone Support Team, please follow the steps above given by my colleague.

Let me leave you this link to better understand the compatible third application for QuickBooks Desktop. QuickBooks Apps.

If you have any other questions, feel free to leave a comment below. I’ll be glad to help. 

@JRossano 

I have sent a PM