NO HELP from Quickbooks Tool Hub and Contact Us button missing from Help

Hey there, @j_donahue.

I suggest making a clean install of QuickBooks Desktop (QBDT) to help fix these problems. Doing this removes the current operating system and user files during the initial installation process. It then overwrites all other content on the hard drive and launches a brand new install folder.

You also need to ensure that you're using fully supported QuickBooks versions. These are QBDT 2018 and up. Unsupported versions tend to encounter more issues when using online features.

To uninstall the program:

1. Make sure to create a backup copy before uninstalling the software.

2. From the Windows icon, search for “Control Panel,” then open the Control Panel settings

3. Choose Programs and Features.

4. Locate QuickBooks from the list of installed programs.

5. Select Uninstall/Change.

6. Click on Continue, then Next.

7. Choose Uninstall, then click Next again.

8. Hit Finish and restart your computer.

When you’re done, start the Clean Install process. Refer to this link for the complete steps: Clean install QuickBooks Desktop.

I’m always here if you need further assistance. Take care.

QB Tool Hub only works on one file at a time. I'm not sure if it can delete ALL QuickBooks company files including backup files. Have you checked the Recycle Bin?

Thank you for posting here in the Community, Sam.

I can share some information about the QuickBooks Tool Hub and help you with recovering the erased data file. 

The QuickBooks Tool Hub can help fix common errors in QuickBooks Desktop (QBDT). To know more about the different types of errors and how we can fix them, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub. Then, here you can use your backup company file (.qbb) to restore the company file in QuickBooks Desktop.

Since you've mentioned that the file has been erased after running the tool, I suggest reaching out to our Customer Support team to help you recover those files. 

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

In case you'll encounter errors when restoring the backup company file, here's how to resolve them: Fix backup company file issues in QuickBooks Desktop. 

Let me know in the Reply section below if you need more help with your company file. I'm always here to help. Have a great rest of the day! 

That does not solve or address my concerns.  Tools Hub deleted my clients data file, what you posted does not address why that happened or how Intuit can help resolve this.