On Company Open, White Search Bar Appears

cautery · ‎February 04, 2022

This happened once before a year or two ago, and I have forgotten how I FINALLY fixed it permanently.
When you open the first Company file right after opening QB, a blank white bar with JUST a search box in it shows up between the Menu bar at top, and the HOME/Left Icon Bar at left.

It just came back again a few days ago....

I have to hit View --> Top Icon Bar and then View --> Left Icon Bar to make it go away.

Anyone have this issue currently? Anyone remember how we finally fixed it?

Picture attached... would not let me post it inline....

LieraMarie_A · ‎February 05, 2022

Hi there, @cautery. I'm here to share additional steps to remove this white search bar.

Here's how:

Click the View menu.
Select Top Icon Bar. This will enable the Customize Icon Bar from the View menu.
Click the View menu again and select Customize Icon Bar.
Uncheck Show Search Box in Icon Bar and click OK.
From the View menu, select Hide Icon Bar and then choose Left Icon Bar.

If it keeps reappearing every time you open QuickBooks, you can run the Verify/Rebuild tool. This will fix any data-integrity issues on your company file. Otherwise, you can perform a clean install of your QuickBooks Desktop to start with a clean slate. Before doing that, I'd recommend creating a backup copy of your company file.

Be sure to let me know what your results are. If you have any questions about anything else, don't hesitate to reach out to us here in the Community.

View solution in original post

JenoP · ‎February 04, 2022

I'd be glad to help you remove the Search bar again, cautery.

Here's how:

Go to the View menu in the upper-most part of QuickBooks.
Select Hide Icon bar.

Once done, go back to the Home page and check if you can no longer see the Search bar.

Let me also leave these articles here in case you might need them:

Don't hesitate reply to me or ask more questions if you need anything else. We're always here to help.

cautery · ‎February 04, 2022

Ma'am, I appreciate your willingness to help, but what you suggested is NOT the solution.
Look at the picture please ma'am. The ICON BAR is on the LEFT in the picture.
Look above it and below the Menu Bar at the top.....
See that white area.... It has ONLY a non-styled Search Box in the center.

I believe this is where the ICON BAR resides when it is selected to appear at the TOP from the VIEW menu, which accounts for why you can make the white bar go away by selecting TOP ICON BAR, and then selecting LEFT ICON BAR again.... BUT this work-around does not survive very long.... typically, the next time I OPEN QB, it comes back.

Thanks, but we'll have to keep looking.

LieraMarie_A · ‎February 05, 2022

Hi there, @cautery. I'm here to share additional steps to remove this white search bar.

Here's how:

Click the View menu.
Select Top Icon Bar. This will enable the Customize Icon Bar from the View menu.
Click the View menu again and select Customize Icon Bar.
Uncheck Show Search Box in Icon Bar and click OK.
From the View menu, select Hide Icon Bar and then choose Left Icon Bar.

If it keeps reappearing every time you open QuickBooks, you can run the Verify/Rebuild tool. This will fix any data-integrity issues on your company file. Otherwise, you can perform a clean install of your QuickBooks Desktop to start with a clean slate. Before doing that, I'd recommend creating a backup copy of your company file.

Be sure to let me know what your results are. If you have any questions about anything else, don't hesitate to reach out to us here in the Community.

cautery · ‎February 05, 2022

I had JUST discovered that and was coming here to post it up...

Yes, ma'am. You nailed it. That is precisely how it is done!
I'll report back IF it doesn't "stick".
Last time it stuck for almost 2 years.

I can only surmise that it has something to do with the state of the program on the machine when an update is being compiled or something. And then applying that update switches that back on for the user.... because I certainly did not change it to that. <big smile>

Feel free to mark this as Solution/Best Answer!

Thanks again!

cautery · ‎February 05, 2022

Nope.... I apologize for jumping the gun, but that did not stick,
I tried the Rebuild Tool as well, with a company backup/close and program close in between....
Still didn't work.

If you have the facility, PLEASE UNMARK it as "The Solution".

Again, apologize for jumping the gun. We still need to work on this.

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On Company Open, White Search Bar Appears