One user of 15 that cannot login until another user is logged in

I can help you sort this out, @regivens.

There are several possible reasons why a specific user is unable to access your QuickBooks company file. 

• There is an issue with the multi-user setup.
• The folder locations are different from one user to the other.
• The user profile is damaged.
• The company file is damaged.
• QuickBooks itself is damaged.

Since only one user is having difficulty accessing the company file, you'd want to delete and recreate the user profile in QuickBooks. Just make sure that the user already save all his or her unfinished activities within QuickBooks. This way, we can refresh his access. Here's how:

1. Go to the Company menu.
2. Scroll down to the Users section.
3. Choose Set Up Users and Roles.
4. From the User List tab, locate the name of the user you're having a problem with.
5. Click the Delete button.
6. Select Yes to confirm.

Once completed, let's make sure to close and open QuickBooks. Then, you can now recreate the user profile. If the issue persists, you can run the Verify and Rebuild Data tool on the company file the user is accessing. This way, we don't have a data integrity issue.

Also, I've added these articles to help you resolved unexpected behavior while navigating around QuickBooks:

• What to do if you can't open your company file in QuickBooks Desktop
• Fix company file and network issues with QuickBooks File Doctor

Keep me posted if you have other questions about managing your authorized users' access. I'm always here to help.

Thank you for the quick reply. I do want to add some additional information. The user is able to login to QuickBooks both on the server and at other workstations on the network, and he is using the Admin account we have for our QB instance.  It is QuickBooks 2020 Enterprise edition, setup on a network with multi-user access.

Thank you for providing that additional information, regivens.  There is one thing I would like for you to check. When running the Database Server Manager, it is preferred that the manager is set to Automatic to avoid situations like this. The reason being, when using a network set up, the manager must be running to allow the user to access and share the company file. Here are the steps to configure the manager:

1. Open the Windows Start menu.
2. Type and open "Services" in the search box.
3. Open and choose QuickBooksDBXX (XX is the version number). In your case, it is 2020.
4. Go to the General tab and locate the Service status section. If it's Started or Running, hit Stop.
5. Using the drop-down under Startup type, choose Automatic.
6. Go to the Logon tab. Click the Local System account option.
7. Go to the Recovery tab and select Restart the Service from each of these drop-down menus: First failure, Second failure, and Subsequent failures.
8. Go back to the General tab. Click Start to restart the Database Server Manager.

Once you have completed these steps, let the user log back on and verify if they can get through. If the problem continues, I suggest that you reach out to our Support team. They have many tools to investigate the situation more in-depth. Here's how:

1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of your issue.
4. Select Continue.
   
5. You'll be provided with a few support options. Select the way you preferred via chat or call.

Due to this changing environment, our hours of operation have been adjusted. I encourage you to review this. I'm still here to help you if you have any questions. Just leave me a comment below. Have a wonderful day!