online banking matches will not let me make corrections it is stuck or something is QBO not working right

It's my pleasure to assist you with this online banking concern, @lrhmail451.

I want to ensure you're able to make corrections with your matched transactions.

Before we report this issue to our engineers, I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser and try to edit the matched entries there. We need check if this is a caching problem.

Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

Please post here again for update with the result of the troubleshooting. I want to get this resolved for you and I'm here anytime. Have a good one!

not working at all

tried 3 different browsers not working

unless my system when to a new security of some kind i do not know what happen 

because i could change them before3 weeks ago

I appreciate you following you colleague’s suggestion above, @lrhmail451.

I understand the importance of making corrections to your transactions. I'll take it from here and route you to the best support available. Rest assured that our representatives are willing to help you.

Before proceeding, have you encountered any error message? Can you also share what bank institution you’re using? Any additional information will help us verify if there’s an ongoing report specific to your banking concern.

Since the issue persists, I recommend contacting our Support Team. They have the tools to pull up your account and investigate further why you’re unable to perform some tasks on your QBO Online Banking. 

Here’s how:

1. Go to the Help (?) icon.
2. Select either of these to start: Assistant or Search.
3. Choose a way to connect with us: Start a chat or Call us.

Please know that our support hours starts by 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays.

In the meantime, you’ll want to consider manually importing the bank transactions into QuickBooks. If you’ll have duplicate transactions moving forward, you can exclude them.

If you're getting an error, you can check this reference for the lists of possible solutions you can perform: What to do if you get a bank error or can't download transactions in QuickBooks Online?

For future references, I’ve included these resources 

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Should you have any additional questions or concerns, the Community will have you covered. If you need further assistance with this, I’m always ready to help you. Stay safe.

act  [removed] is the only company file that is acting up and i think it is july that seems to be bugging out will call the help in the morning

hello everybody 

did the reading that i got from the help given and found my problems

you are not really suppose to delete anything on the QBO you will run into trouble if you do

deleted one of my rules that changed where the expense goes; should have just added a new one

now i have to go back and fix about 20 entries once i undo them in (categorized)

thanks all for your help 

seeya at the next problem (lol)