Our bank rejected a payment made through QBO's bill-pay. How do we process the rejected payment, and/or will bill-pay try and send it again if we do nothing?

Hi there, Steve. To address the rejected payment, first check the error message for specific details about why it occurred. Have you received an email notification? Please note that Bill Pay does not automatically retry failed payments.

We can check the failed bill payment status in QuickBooks Online (QBO) to determine the cause of the issue and identify the best course of action.

Here's how to check the bill payment status:

1. In the left menu, choose All apps, then Expenses & Bills.
2. Select Bill payments.
3. Look for the Payee transaction Status dropdown filter.
4. Change it from All to Failed. This will display all rejected or failed bill payments.
5. Click on the specific payment to view details about why it failed.

Once you have this information, you can refer to this article for guidance on how to handle the rejected payment: Fix Bill Pay payments rejected due to vendor’s account.

In addition, we have a team of experts who can offer personal guidance on linking your accounts, automating tasks, and teaching the best bookkeeping practices to increase your efficiency. Check out QuickBooks Live Expert Assisted for more details.

If you have any further questions, please let us know in the comments.

@Steve-Rochman 

You can try paying again. If your bank still declines it, you can use Melio to pay your bill via ACH for free without fees and get cashbacks.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...