It's delightful to hear how our beta feature for invoice feedback has been working well on your end, Laxman. To better assist you with modifying the three-star survey from your customer, I recommend contacting our QuickBooks Online (QBO) live support team. Let me walk you through the steps.
Before we proceed, note that Community is a public forum and we cannot access user accounts directly. However, our live support team has a secure tool that can retrieve your account and explore options to modify the feedback provided.
Here's how:
- Sign into your QBO account.
- Go to Help (?) at the upper right corner of your screen.
- Click on Search, then tap Contact Us.
- Enter a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
The availability of our live support team varies based on the subscription plan you have selected. I recommend checking out this article to find the best times to contact them: Get help with QuickBooks products and services.
For a deeper understanding and to configure setup customer feedback survey results, kindly refer to the following resources:
After sending the invoices, you can start receiving payments. To track them, follow the guidelines provided in this material: Record invoice payments.
Mention my name in the Reply below if you have follow-up questions about the QBO customer feedback survey. I'll be here to address them once I get a notification bell.
