Client has QuickBooks Enterprise Solutions 18.0 and Microsoft Office Home & Business 2019 installed. At first the Outlook Option was missing in Email Preferences but installation of QuickBooks Updates solved that.
But now any attempt to select Outlook in Email Preferences is met with "Outlook not installed. Install Outlook client on your system to select this option."
Microsoft Office is installed as a Windows Store App. I'm thinking to reinstall it as a Desktop App. Would that resolve the issue? Or is it that these two are just not compatible at the moment?
Hi there, HTCS.
QuickBooks Enterprise Solutions 18.0 is compatible with Microsoft Office 2016 (including Outlook 2016) on both 32 and 64-bit.
You can check this article for more information about the system requirements: System requirements for QuickBooks 2018 and Enterprise Solutions 18.0.
I'd also suggest contacting our Phone Support Team to help you resolve this error.
Here's how to get our contact information:
Feel free to reach out to us if you have any other questions or concerns. Thanks.
Hi there, @eheinicke.
QuickBooks Pro 2016 is compatible with a locally installed Office 365. It'll be my pleasure to help you further with this.
One of the system requirements for Office 365 is to download it locally to your computer instead of using the web version. With this said, it'll work best with your QuickBooks Pro.
Also, the Office 365 works well on both 32 bit and 64 bit.
You can also read this article for more information: System Requirements for QuickBooks 2016 and Enterprise Solutions 16.0.
Fill me in if you have any other concerns.
How would I obtain your assistance in resolving this? O365 Outlook 2019 is down loaded on my system. I am unable to get Quickbooks Pro 2016 to connect with it generate Invoice emails.
How do I obtain your assistance with this issue. O365 Outlook is installed on my system, but I am unable to connect it with my Quickbooks Pro 2016. I am unable to generate Invoice emails.
Thanks for getting back to us, @eheinicke.
While you're unable to connect Office 365 (Outlook) in your QuickBooks Pro 2016, let's perform some troubleshooting steps to fix this.
Repairing QuickBooks can fix any program-related issues or errors. Before doing so, prepare the QB Desktop installation CD or download the installer from the website if the software is purchased through the phone or online.
Follow the steps below to repair QuickBooks:
Once done, try to connect Office 365 (Outlook) to your QuickBooks again to double check. For your reference, you can check out this article: Set up Email Service.
If you get the same result, I recommend contacting our QuickBooks Customer Care. This way, they can check your account and investigate further why you can't connect Office 365 to QuickBooks.
Here's how to reach them:
If you have any questions, leave a reply below. I'll be here to answer them for you.
Have you encountered any error message when using both programs? If you are, please share your QuickBooks and Office 365 version so I'll be able to provide the most accurate resolution to the issue.
As mentioned by my colleague above, QuickBooks Desktop 2016-2019 supports Office 2010, 2013, 2016 and 365 on both 32 and 64 bit. Make sure to meet the system requirements for both programs to work without any problem.
Check out the following articles for more information:
That's it for now. Get back to me with more details, and we'll take it from there. Thanks for dropping by and take care!
Outlook has no errors and is version: Version 1904, Build 11601.20204 Click to run
Quickbooks pops up a window that says: Choose Your Email Method. It has a button to “Setup my email now”. When this is clicked on it pops up Preferences. In that “Send Forms” is selected along with the “My Preferences” tab. When I select “Send email as Outlook or Outlook Express” the “Outlook not installed” window pops up that instructs to “Install Outlook client on your system to select this option” Outlook is already installed
Quickbooks version is: Quickbooks Pro 2016 Release R17P or V26.0D R12 2019-03-13
We can try performing some troubleshooting steps to get Outlook working, eheinicke.
There are a few possible reasons why you encounter the Install Outlook client on your system to select this option pop-up message.
Among these are:
Let's make sure Office 365 is the default email program. You can go to Go to File tab in your email Outlook, then select Options. Then, choose Make Outlook the default program for E-mail, Contacts, and Calendar under Start up options. You can also start your Outlook, then check set as default when choosing a profile.
If the same thing happens, you can proceed to Solution 3: Set the default email program in Internet Explorer section in this article: Outlook is missing in QuickBooks Desktop Send Forms preferences.
If the problem persists after performing all the recommended troubleshooting options, I'd suggest contacting our Technical Support Team. They'll investigate further what's causing this issue.
Here's how to reach them:
Visit the Community again if you need anything else.