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Outlook 2019 Compatibility

Client has QuickBooks Enterprise Solutions 18.0 and Microsoft Office Home & Business 2019 installed. At first the Outlook Option was missing in Email Preferences but installation of QuickBooks Updates solved that.

But now any attempt to select Outlook in Email Preferences is met with "Outlook not installed. Install Outlook client on your system to select this option."

Microsoft Office is installed as a Windows Store App. I'm thinking to reinstall it as a Desktop App. Would that resolve the issue? Or is it that these two are just not compatible at the moment?

11 Comments
QuickBooks Team

Re: Outlook 2019 Compatibility

Hi there, HTCS.

 

QuickBooks Enterprise Solutions 18.0 is compatible with Microsoft Office 2016 (including Outlook 2016) on both 32 and 64-bit.

 

You can check this article for more information about the system requirements: System requirements for QuickBooks 2018 and Enterprise Solutions 18.0.

 

I'd also suggest contacting our Phone Support Team to help you resolve this error.

 

Here's how to get our contact information: 

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

Feel free to reach out to us if you have any other questions or concerns. Thanks.

Not applicable

Re: Outlook 2019 Compatibility

Solved by reinstalling Office 2019.

Community Contributor *

Re: Outlook 2019 Compatibility

Same issue QB Pro 2016 and Outlook 2019 O365.  When will this be addressed?

QuickBooks Team

Re: Outlook 2019 Compatibility

Hi there, @eheinicke.

 

QuickBooks Pro 2016 is compatible with a locally installed Office 365. It'll be my pleasure to help you further with this.

 

One of the system requirements for Office 365 is to download it locally to your computer instead of using the web version. With this said, it'll work best with your QuickBooks Pro.

 

Also, the Office 365 works well on both 32 bit and 64 bit.

 

You can also read this article for more information: System Requirements for QuickBooks 2016 and Enterprise Solutions 16.0.

 

Fill me in if you have any other concerns.

Community Contributor *

Re: Outlook 2019 Compatibility

Hi 

Community Contributor *

Re: Outlook 2019 Compatibility

Hi Alessandra_B, 

QuickBooks Team

Re: Outlook 2019 Compatibility

Thanks for getting back to us, @eheinicke.

 

While you're unable to connect Office 365 (Outlook) in your QuickBooks Pro 2016, let's perform some troubleshooting steps to fix this.

 

Repairing QuickBooks can fix any program-related issues or errors. Before doing so, prepare the QB Desktop installation CD or download the installer from the website if the software is purchased through the phone or online. 

 

Follow the steps below to repair QuickBooks:

 

  1. Restart the computer.
  2. Back up your QuickBooks company file.
  3. Go to Start and then Control Panel.
  4. Select Programs and Features
  5. In the list of programs, select QuickBooks.
  6. Choose Uninstall/Change, then click Continue and Next.
  7. Click Repair then Next. Wait for it to complete.
  8. Hit Finish.

Once done, try to connect Office 365 (Outlook) to your QuickBooks again to double check. For your reference, you can check out this article: Set up Email Service.

 

If you get the same result, I recommend contacting our QuickBooks Customer Care. This way, they can check your account and investigate further why you can't connect Office 365 to QuickBooks.

 

Here's how to reach them:

 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

If you have any questions, leave a reply below. I'll be here to answer them for you.

Anonymous
Not applicable

Re: Outlook 2019 Compatibility

Funny- I just spoke with Quickbooks support and they said that O365 64-bit is NOT compatible, even though all documentation says otherwise.

QuickBooks Team

Re: Outlook 2019 Compatibility

Hello, @Anonymous.


Have you encountered any error message when using both programs? If you are, please share your QuickBooks and Office 365 version so I'll be able to provide the most accurate resolution to the issue.


As mentioned by my colleague above, QuickBooks Desktop 2016-2019 supports Office 2010, 2013, 2016 and 365 on both 32 and 64 bit. Make sure to meet the system requirements for both programs to work without any problem.


Check out the following articles for more information: 

That's it for now. Get back to me with more details, and we'll take it from there. Thanks for dropping by and take care!

Community Contributor *

Re: Outlook 2019 Compatibility

Thank you,

Outlook has no errors and is version: Version 1904, Build 11601.20204 Click to run

 

Quickbooks pops up a window that says: Choose Your Email Method.  It has a button to “Setup my email now”. When this is clicked on it pops up Preferences.  In that “Send Forms” is selected along with the “My Preferences” tab.  When I select “Send email as Outlook or Outlook Express” the “Outlook not installed” window pops up that instructs to “Install Outlook client on your system to select this option”  Outlook is already installed

 

Quickbooks version is: Quickbooks Pro 2016 Release R17P  or V26.0D R12 2019-03-13

QuickBooks Team

Re: Outlook 2019 Compatibility

We can try performing some troubleshooting steps to get Outlook working, eheinicke.

 

There are a few possible reasons why you encounter the Install Outlook client on your system to select this option pop-up message.

 

Among these are:

  • Outlook is not the default email program
  • Outlook is not selected as the preferred email program in Internet Explorer
  • Your profile is not set up in Microsoft Outlook

Let's make sure Office 365 is the default email program. You can go to Go to File tab in your email Outlook, then select Options. Then, choose Make Outlook the default program for E-mail, Contacts, and Calendar under Start up options. You can also start your Outlook, then check set as default when choosing a profile.

 

If the same thing happens, you can proceed to Solution 3: Set the default email program in Internet Explorer section in this article: Outlook is missing in QuickBooks Desktop Send Forms preferences.

 

If the problem persists after performing all the recommended troubleshooting options, I'd suggest contacting our Technical Support Team. They'll investigate further what's causing this issue.

 

Here's how to reach them:

 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

Visit the Community again if you need anything else.

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