Outstanding Partial Credits in Bill Pay that were refunded to my credit card

Welcome to the Community, @dtrelf. I'm here to help you clear the outstanding partial credits in Bill pay. 

We can create a journal entry, then apply the created journal transaction as a payment of the bill. Here's how: 

1. Go to the Company menu.
2. Choose Make General Journal Entries.
3. Set the date of the journal entry.
4. Fill out the fields to create your journal entry. Make sure your debits equal your credits when you’re done.
5. Click the Save and Close button.

Once done, apply the journal entry to your existing bills:

1. Go to the Vendors menu.
2. Select Pay Bills.
3. Mark the bill you want to pay.
4. Choose Set Credits.
5. Under the Credits tab, select the available credit and select Done.
6. Click Save & Close.

To make sure your books are correct, it would be best to consult your accountant when recording a journal entry. They can advise you on how to remove the bills or before applying the entry to the existing debit/credit.

Here's an article for you in case you'll need to write off vendor balances. Check out: Write off customer and vendor balances. 

Let me know if you need additional assistance. I'll be here to help you more. 

Thanks for your response but I don't think this clears my question. I purchase parts from a vendor who charges my credit card usually each transaction but sometimes, with returns lingering, will charge sporadically. I found it best to enter my bills then pay them in bill pay with my credit card that gets charged when they feel like charging it. In this particular situation, the vendor had credits for us sitting for a while so they refunded the credit card for outstanding credits. I can enter the credit under the banking--->enter credit card charges--->credit but that does not clear the partial credits that equal the refund that was given. If I select those credits without a bill to go against they do not clear out of bill pay. I also can't delete the credits because they have been partially used. I still need more assistance. 

Thanks for getting back to us with additional details, dtrelf.

Since the a refund was already given, you can make a bank deposit and post it to the credit card account. Here's how:

1. Go to the Banking menu and select Make Deposits.
2. Tag the name of the vendor in the Received From column.
3. Use the Accounts Payable account in the From Account field.
4. Enter the amount and click Save.

I'd would also recommend reaching out to our chat support team for QuickBooks for Mac. They can take a closer look at this to check what other options we have to clear out the credits in the Vendor Center. Here's how to reach out to them:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Click QuickBooks Mac Desktop.
3. Scroll-down a little bit and click Start a message. 

Feel free to check out this link where you can access some of the most commonly used Help articles for QuickBooks Desktop for Mac: https://quickbooks.intuit.com/learn-support/en-us/expenses-and-vendors/07?product=QuickBooks%20Deskt....

Don't hesitate to add another reply below if you need more help in the future. 

The deposit option does not allow me to deposit to a credit card. I'm not sure the solution I came up with is GAP certified but I did a general journal entry to credit accounts payable for the amount of the credits under the vendor name and offset with a clearing account. I then did another general journal crediting the clearing account and debiting the parts account in that vendor's name. I was then able to go into bill pay and click the two credits and the one journal entry charge to zero those out. I then went into the "enter credit card charges" and added the credit through that screen against the parts account. It seems to zero out that vendor and also cleared the bill pay section. I don't see where I would have created a charge or credit to an account that would effect the books incorrectly. 

I can offer other solutions to fix the vendor partial credits, @dtrelf.

Creating a journal entry to clear the partial credits is one way to resolve this. To know if this is GAAP compliant, I'd recommend working with your accountant. They can give you expert advice on how to deal with this kind of scenario.

If you don't have one, we'll help you look for an expert through our Find-an-Accountant tool. Also, you can open a Transaction Journal report to determine the debit or credit accounts of your credit card charges and their respective amounts.

Here's how to do it:

1. Go to the Banking menu, and then choose Enter Credit Card Charges.
2. Look for the credit card charge transaction, and then press Cmd+T on your keyboard.
3. You can open each amount and review them.

If you get the same outcome, I'd still suggest getting in touch with our live support. They can initiate a screen-sharing session to take a close look at what's causing this. To do that, please follow the steps suggested by JenoP above.

Also, you can always visit our general support page for more insights about handling your bills, vendors, etc.

Count me in if you need further guidance about bill pay or managing vendor credits. I'd be here to help you anytime.