paid an invoice recipient said they never got the money

Let's trace where the money went and review the payment to get it back to the intended recipient, Bl2368.

Before that, please ensure the recipient's account details, such as the account number and bank information, are entered correctly when the payment is initiated.

Next, contact your bank to check the payment status. Confirm whether the funds have been successfully transferred to the recipient's account or if there are any issues or delays with the payment.

Also, could you please clarify which service you used for the payment? If the payment was made through QuickBooks, I recommend contacting our QuickBooks Online live support team for assistance in tracing the payment and verifying its status.

Please let me know if you have any other questions in this thread.

The money was deducted from our bank account on 10-8-25 (see attached).  I am not sure which app I use.  I have several suppliers that I pay through their Quickbook invoices.  When I click view and pay and it takes me to connect.intuit.com where I signin and pay the invoice with the save bank information. Thank you for your help with this and please let me know if you need anything else. 

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I received the attached information from my bank.  It says shows the receiveing company name being [removed name].  I don't understand why it is saying that when [removed name] is the VP of our company.  I tried calling the contact number [removed] but it does not work.  I tried asking for the ACH Originator Info but it would say it did not understand what I was asking.  I said it exactally the way they say to.  I tried 4 times and all it does is hang up.  Would you be able to help me with the information I provided?

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We appreciate you getting back in this thread with an update, and I completely understand how important this matter is to you, Bl2368.

In situations like this, the best person to handle this is your supplier, as the payment has already been deducted from your bank account and transferred to a different receiving company.

I recommend encouraging your supplier to connect with QuickBooks Payments Live Support team directly for support in tracing the payment and resolving the issue with a personalized solution. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

If you require additional guidance or have questions, please don't hesitate to leave a comment below. The Community forum is always here to help, so you can keep focusing on growing your business!