I appreciate the efforts you've made to address this matter, Calderon. Let me direct you to the appropriate support team to help resolve your cancelled subscription status in QuickBooks Online (QBO).
Since the Community is a public forum, and we'll need to collect your personal information to pull up your account, I'd recommend contacting our Live Support team. They're equipped to conduct a thorough investigation into the issue and guide you with a solution. In the meantime, access your company via a web browser to perform the procedure below. Here's how:
- Hover to the Help icon, then choose the Search tab.

- Type in Contact Us in the search bar.
- Click Contact Us and choose the Callback option.
For more details, refer to this article about our supporting hours: Get help with QuickBooks products and services.
Moreover, I'll leave this resource for guidance when you want to update your payment information with your Apple Billing: Manage billing, payment, and subscription info in QuickBooks Online or Intuit Enterprise Suite.
For further assistance with managing your subscription status in QBO, we are available to help you at any time. Have a great day!