Paragraph spacing removed on invoices and estimates - since yesterday

JR013 · ‎February 18, 2026

I am using Quickbooks online and something changed just since yesterday. Typically, we are able to use our existing products with descriptions that are formatted like this:

- item 1 description

- item 2 description

- item 3 description

And maybe some other words here bla bla bla

Since last night, any time an invoice or estimate is created or copied, it takes all of the formatting out and smooshes everything into one giant paragraph like a blob of words. Like this:

- item 1 description - item 2 description - item 3 description

And maybe some other words here bla bla bla

I have tried using an old invoice and copying it (format was fine, until I pressed save) same with an old estimate. I tried deleting and re-adding the line from scratch (same result). Copied and pasted from notepad and Word (same result). Cleared browser cache and cookies, tried Chrome and Edge, even downloaded the desktop app (nothing changed). I also tried to press shift + enter at the end of each line (same result), added a <p> or <br> for html paragraph returns (same result).

I am out of ideas. Please fix this.

ChristineJoieR

Hi there, JR013. I appreciate your efforts in performing several troubleshooting steps, such as switching browsers, using the desktop app, and clearing the cache.

All of these are recommended initial steps to resolve formatting issues in QuickBooks Online (QBO). Since the issue persists, we can contact our QuickBooks Online live support team, so they can investigate the cause, confirm whether the issue is related to a system display, and provide a resolution or workaround.

Here's how:

1. Sign in to your QuickBooks Online account.

2. Go to Help and choose either:

3. Select one of the following options to get help: Assistant tab: Enter your question in the Type or Ask Something field.

4. Or, in the Search tab: Enter your question in the Search questions, keywords, or topics field.

5. Connect with an expert, choose either:

Assistant tab: enter talk to an expert.
Search tab: select Contact Us.

Please check their support hours to know when representatives are available to assist you.

Please don't hesitate to contact us if you have any other questions or concerns.

JR013

Contacted support and was advised this is a "known issue" and a solution is being worked on.

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Paragraph spacing removed on invoices and estimates - since yesterday

Paragraph spacing removed on invoices and estimates - since yesterday

Paragraph spacing removed on invoices and estimates - since yesterday

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