Showing results for 
Search instead for 
Did you mean: 
Not applicable

Password required each time company file is accessed

I have QB desktop 2016 for Mac. (Mojava 10.14.1)

QB version V17.2.31 R32


QuickBooks Desktop has always required a password to be entered every time you access your company file until the most recent update.

I need password required each time I access my company file. Could someone please explain why this has happened and what I can do to go back to password required each time I access my company file?


Thank you!

R Moore


QuickBooks Team

Password required each time company file is accessed

Welcome to the Community, R Moore. 


I appreciate you sharing your thoughts about the password requirement when accessing your company file. I'm here to give some insight on this. 


Are you referring to removing the password requirement in QuickBooks Desktop? Please know that the security of your account is important to us. Once the program detects that a company file has sensitive data, such as credit card numbers, SSN, EIN and the like, another layer of security protection will be added automatically. 


Therefore, you'll be asked to set a complex password when you sign in to the file after the update. Additionally, this helps ensure that only authorized persons can access the company file.


Since the Company Administrator User Access can view all the sections in QuickBooks Desktop, they are required to change the password every 90 days. If you to get rid of such feature, you need to remove the credit card details and Personally Identifiable Information (PII) from the file. Through it, the program will automatically turn off this configuration and users will not be required to set up a password.


For more details, check out this article:


Password security for QuickBooks Desktop


I hope I've answered your question about the password requirement. If you're referring to something different, please don't hesitate to leave me a comment below. I'll get back here to help you further. 

Not applicable

Password required each time company file is accessed

Thank you for your reply. I may have not stated my issue correctly. The password requirement is no longer working.

Currently, we are able to open our company files without a password. I need it password protected. This started happening with our last update. 


Password required each time company file is accessed

Good day, R Moore.

Allow me to take over and help you set up a password to protect company file.


There are two ways you can set up a password protected file in QuickBooks for Mac.



  1. Choose Company.
  2. Click Users and Passwords.


  1. Choose QuickBooks and click Preferences.
  2. On the Preferences pane, select Users and Passwords.
  3. Set the preferences.
  4. Close the Preferences pane.

You check out this QuickBooks for Mac users guide for more details (go to Page 271): QuickBooks for Mac 2016 User’s Guide.


As always, you can reach out to our QuickBooks Desktop Support if you need additional help and if you need to discuss sensitive information. Our contact details can be found here along with our opening hours:

  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I've got your back if there's anything else I can help you with. Have a good one.

Not applicable

Password required each time company file is accessed

I appreciate your reply.

Our users and passwords were already set up prior to the update however, I decided to go in and delete the password and re-enter it. It fixed it!

For people that may be experiencing this with the latest update--try re-entering your password on each user. For some reason, it wasn't recognizing the password after the update. (Hope that makes sense!)


QuickBooks Team

Password required each time company file is accessed

Thanks for getting back to us, R Moore.


I appreciate you for following all the troubleshooting steps provided by my colleagues on their posts above and for sharing the details on how you resolved the issue. Please know that you're always welcome to post if you have any other concerns. Community team will always here to help you out. 


Wishing you and your business continued success. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us