Thanks for checking with the Community @Shalo.
Having the ability for your customers to pay via a link is so convenient and helps keep your records easily. I definitely want to get this going for you.
I’d like to ask a few questions to make sure I get you the correct information:
- Are your customers getting a specific error message when they click the link?
- Is this one customer or all customers?
- Do you happen to know what browser they are using to open the link?
- What version of QuickBooks are you using?
Just to double-check, I’m including the setup process for online payments.
I want to make sure that you get the information you are looking for so I’ll keep an eye out for your reply.
Have a great day!