cancel
Showing results for 
Search instead for 
Did you mean: 
jenhughes
Level 1

payroll will not update my credit card

i'm trying to update my credit card for payroll but it will not change

5 Comments 5
Anonymous
Not applicable

payroll will not update my credit card

Yes, it's a common issue reported here almost every day.  For some reason Intuit has chosen to not fix it.

Other posts here instruct customers to call.  Not sure if you have another option.

Angelyn_T
QuickBooks Team

payroll will not update my credit card

Thank you for taking the time to reach out to us here in the Community page, @jenhughes.

 

A credit card may not update or stop working during and after its expiration month, or if you're not authorized to process the transaction. If the card is updated and you're good to process the update, we can help you get back on track by contacting our Payroll Support Team. 

 

Our support needs to gather personal details required to pull up your billing information. Once fully verified, they'll assist you with updating the credit card information.

 

To contact support:

 

  1. Go to: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Click Payroll.
  3. Click on View Contact Info to see the support's phone number.

I'm confident that upon giving them a call, you'll be able to reactivate your payroll subscription.

 

Thank you for dropping by. Stay in touch if you have any other payroll concerns. Have a great day ahead!

v111
Level 1

payroll will not update my credit card

Garbage answer.

And 6 months later, still doesn't work.

And, of course, there is no weekend 'support'. 

v111
Level 1

payroll will not update my credit card

Garbage answer.

And 6 months later, still a problem.

And, of course, there's no weekend support. 

RCV
QuickBooks Team
QuickBooks Team

payroll will not update my credit card

Unable to update the billing information for payroll is tough to deal with, jenhughes.

 

Your Payroll subscription renews automatically if the billing information is updated before the renewal date. The credit card on file is debited, and an invoice notification is emailed to the billing contact.

 

However, if your billing information is outdated, you can manually update it in QuickBooks Account Maintenance page or in the My Account website. For more details about this one, you can check out this article: Update billing for Desktop payroll subscription.

 

Please reply to this thread if you need anything else with payroll. I'm here help.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us