cancel
Showing results for 
Search instead for 
Did you mean: 
richardb58
Level 1

PDF Error

If QuickBooks is open but not logged in to a company and I attempt to open a PDF file I get an error.

Acrobat.exe - Entry point not found.

C:\Program Files (x86)Intuit\Quickbooks 2019\pm.dll can not be located.

 

If I login to a company or close QuickBooks then open the PDF, everything is normal.  I have run the repair on both applications to no avail.  Both are fresh installs.

 

Follow up. I left out some information. You must have QuickBooks open and a company selected so your at the login screen. You also have to be attempting to print the PDF file to get the error.

5 Comments
richardb58
Level 1

PDF Error

 
richardb58
Level 1

PDF Error

See original posting...

HoneyLynn_G
QuickBooks Team

PDF Error

Hello there, @richardb58.

 

I appreciate you running the repair tool to both applications. Let's work together to fix the PDF error you're experiencing.

 

Before trying any troubleshooting steps with your software, we usually recommend running the PDF & Print Repair Tool first. That tool helps self-identify and fix problems with PDF.

 

Click the button below to download and run the tool. Once the tool completes, try opening QB but not logging into a company file. If you get the same error message, proceed with the other recommendations below.

 

Another suggested solution is resetting your temp folder permissions. 

  1. Reboot your computer.
  2. Press the Windows key + R keys to open the RUN command.
  3. Type %TEMP% and press Enter.
  4. Right-click an empty area of the temp folder.
  5. Choose Properties.
  6. Select the Security tab.
  7. Ensure all usernames and groups showing on the Security tab have Full Control.

Try accessing your QuickBooks and PDF file again. You should be good to go after that! In case you need more steps to perform, check out this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

Keep me posted on how these steps work out for you. I'll be keeping an eye out for your response and look forward to getting to the bottom of this. Take care and have a good one.

richardb58
Level 1

PDF Error

I have tried this, no difference. This issues/error occurs on all workstations, running adobe, under the exact scenario. Adobe versions are different. QB is up to date as well as Adobe.
HoneyLynn_G
QuickBooks Team

PDF Error

Hello again, @richardb58.

 

Thank you for getting back to me and providing details. I can direct you to our phone support that can perform screen sharing tool with you.

 

Most PDF issues are fixed by following the recommendations on the link I provided. Since you're still getting the error message, I recommend reaching out to our Customer Care Team

 

They can perform more steps (with the use of screen sharing tool) to maintain your data privacy. That should get you back on track, @richardb58.

 

Keep me posted if there's anything else you need or on how the call went. I'm still here to offer assistance if you have other concerns.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us