Percentage Discounts Stopped Calculating on Desktop

ScoopMasters · ‎August 13, 2021

i have used QB since 2005 and I am currently on the 2016 version. As of today, the percentage line item discount has stopped calculating. The line item name is Promo Discount and it is supposed automatically take 10% off the invoice. Now it is only showing a 0 under the amount column and it does not calculate. I tried verifying the data, making a new promo line item, and it still does not work. Ideas?

BettyJaneB · ‎August 13, 2021

I appreciate the update that you gave, @ScoopMasters.

Let's perform another troubleshooting steps so the discount will be calculated on your memorized transactions.

You can go ahead and delete the old memorized invoices. This way, you can create a new one with the new discount item and memorize it afterward.

To delete them:

From the Lists menu, select Memorized Transaction List.
Select the transaction you want to delete.
Click the Memorized Transaction drop-down.
Select Delete Memorized Transaction.
Click on OK.

After that, you may create the invoice again and add the discount. Once done, you can proceed with memorizing the transaction.

For more details about managing memorized transactions and resorting list in QuickBooks Desktop, please check out these links:

Please know that I'm just a reply away if there's anything else you need with invoices. Wishing you and your business continued success!

View solution in original post

MaryLandT · ‎August 13, 2021

Let's make sure the discount will calculate on your invoice, ScoopMasters.

You can create a new invoice with the new discount item. If it still won't calculate, you can run the verify and rebuild data. There's a possibility that the item is damaged and you need to repair it.

Before you get started, make sure to backup your company file. Since you've already run the verify and rebuild data, you can use the QuickBooks File Doctor to fix your company file.

Check out this link for instructions and detailed steps: Fix company file and network issues with QuickBooks File Doctor.

Let me know if there's anything else you need by commenting below. I'll be right here to help manage your business transactions.

ScoopMasters · ‎August 13, 2021

OK, it appears that when creating a new invoice, the percentage calculations works. However, when I insert the discount on a memorized invoice, it does not work. (It used to work on memorized invoices)

BettyJaneB · ‎August 13, 2021

I appreciate the update that you gave, @ScoopMasters.

Let's perform another troubleshooting steps so the discount will be calculated on your memorized transactions.

You can go ahead and delete the old memorized invoices. This way, you can create a new one with the new discount item and memorize it afterward.

To delete them:

From the Lists menu, select Memorized Transaction List.
Select the transaction you want to delete.
Click the Memorized Transaction drop-down.
Select Delete Memorized Transaction.
Click on OK.

After that, you may create the invoice again and add the discount. Once done, you can proceed with memorizing the transaction.

For more details about managing memorized transactions and resorting list in QuickBooks Desktop, please check out these links:

Please know that I'm just a reply away if there's anything else you need with invoices. Wishing you and your business continued success!

ScoopMasters · ‎August 13, 2021

Thanks for your reply. I suppose I could do that, but I have over 300 memorized invoices and I'll have to go through each one to find any that have discounts. I'm sure I'll find a way to narrow down that list.

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Percentage Discounts Stopped Calculating on Desktop