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Suzan Watts
Level 1

Please call me at xxx-xxx-xxxx. I cannot find my business files at all.

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Please call me at xxx-xxx-xxxx. I cannot find my business files at all.

Did you open a trial account and purchased a new one?

Candice C
QuickBooks Team

Please call me at xxx-xxx-xxxx. I cannot find my business files at all.

Good morning, @Suzan Watts

 

Congrats on making your first post here in the Community. Don't worry. I can offer some assistance with finding your business files from your QuickBooks Self-Employed (QBSE) account. 

 

You can locate these files through your email once you've downloaded them from your Intuit Account Manager. Here's how to download them: 

 

  1. Go to the Gear (Settings) icon in the top right-hand corner. 
  2. Hit the Intuit Account Manager option. 
  3. Press the Data & Privacy tab. 
  4. Choose to Download your data and follow the rest of the on-screen instructions. 

 

Here's an article that can tell you what files you'll receive plus how to open them when you receive them: Access and manage your personal data from the One Intuit Account Manager

 

In the end, if you're still having trouble, you can contact our Customer Support Team. They'll be able to use a screen share to help walk you through some additional steps. 

 

Let me know how it goes. I value you and the success of your business. If you have any other questions or concerns, don't hesitate to ask. I'm always here to lend a helping hand.

Have a great day! 

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