Hi there, manuel-lozano934.
This isn’t the kind of experience I want for you, especially when contacting our support team. I’m here to help and make sure your billing concerns are properly addressed.
Subscription and other account-related concerns require us to gather personal information. We always make sure our customers’ data is safe and secure.
That said, I recommend reaching out to our QuickBooks Online (QBO) Care Team again. One of our specialists can look into the notes from your previous calls and chats. Then continue performing the necessary steps to fix your billing and cancellation concerns.
- Tap the Help icon at the top to open the QB Assistant window.
- In the Assistant tab, scroll down to the Type something field to enter the issue like subscription concerns.
- Click the Get help from a human link and follow the on-screen steps to complete the process.
- In How would you like to connect with us? section, choose Chat for real-time assistance or Callback to speak with an agent.
For future reference, here’s an article that provides detailed information about the life of your transactions after canceling your subscription: What happens to my QuickBooks Online data after I cancel? It contains tips on how to keep a copy of your entries.
Drop a comment below if you still have questions about subscription and other account management concerns. I’m always ready to answer them for you.
