Welcome to the Community, @amor-panes.
May I know what specific help you need? I can answer some general questions or concerns you may have about QuickBooks Desktop Accountant. Simply click the Reply button below, and I’ll do what everything in my power to assist.
If you still need to contact support, signing up for the callback feature can be done by going to the Help menu of your company. Here's how:
For more insights, you can visit the Support hours and types article. It contains an overview on how you can opt for a call back so we’ll get in touch with you.
I want to make sure this is taken care of for you. If you have any other concerns, post a comment below. I’ll pop right back in to assist further. Have a good one.
For this specific query, I suggest you follow the steps provided by @AlcaeusF above. It's best to speak with our Technical Support team for assistance since this process requires an exchange of sensitive info.
Our Technical Support team can pull up your account in a secure environment, and investigate further as to why you're having issues with uploading all the necessary documents for the Master Admin Transfer request.
Feel free to post a comment below if you have any other questions. I'll be sure to get back to you.
Thanks for reaching out to the Community about your concern, @rockna.
As much as I'd love to take care of this for you, I'm unable to pull up your account here in the Community space. Since you've already contacted our support and have a case number, I recommend reaching out to them again. One of our representatives can check the notes and verify any updates about the case.
You can follow the steps provided by my colleague @AlcaeusF to contact the Customer Support Team.
In the meantime, you can visit the below articles to know more about Direct Deposits:
If you need additional help, reach out to me. I'm always here to provide further assistance with anything QuickBooks related. Have a great day!
Hi there, @rdcoralgables.
As much as we to love to schedule a callback for you, however, the QuickBooks Community is a public forum.
Therefore this option isn't available for us. Although, you can still get in touch with our QuickBooks Support Team. This way, they can provide you the assistance that you need to resolve your issue.
Also, you might want to share your concern with us. The QuickBooks Community Team and others can help you as well.
Here's how you can reach out with them:
Please check out our support hours to ensure that we address your concerns on time.
If you have further questions or concerns, feel free to reach back out anytime. Stay safe.
Hi there, @neville-de-lucia.
I can see here that you’ve posted twice in which this is the duplicate post: https://quickbooks.intuit.com/learn-support/en-us/other-questions/call-back-not-showing-as-an-option....
You can refer to the resolution provided with my colleague.
I hope you can respond on that thread so you and my colleague can work with your concern together. Thanks!
Returning Russ's email even though I never received a call (?).
It was in regards to the inability for QuickBooks to help with successfully logging in [email address removed]
Spend 5 days on the phone, numerous authorization text/emails, "Tier 2" wasn't willing/able to help and was promised two manager callbacks that never occurred. I am beyond disgusted with QuickBooks ability to help.
I an requesting a callback to discuss.
I do appreciate your time and effort in getting in touch with us, john penilla.
I'd like to verify what page you're trying to log in so I can walk you through from there. If you want to access your Intuit Account you can click the I forgot my user ID or Password on the Sign In page. Let's just ensure that you have access to the email address or phone number you'll be asked to enter. We'll send a reset password link from there. For more details, you can check out this reference: Get help if you can't sign in to your account.
Also, after requesting a callback from our customer support team, they'll get in touch with you in 5 minutes to the phone number you entered. To know more about our contact support hours and types, you can click here.
Feel free to post your questions here. My colleagues and I are here to help. Take care!
I need help to figure out how to add 904 invoices to existing customers without touching each customer.
The help chat said it's possible, but I feel left out steps
Hi there, recurring invoices -.
Thanks for dropping by the Community, I'm happy to help. Your best bet would be to try our Batch invoicing option. That will allow you to create multiple invoices at once for your customers. To do so, follow these steps:
You can find these steps, as well as a tutorial video and additional information in this article. You also mentioned reaching out to chat support, you may want to try reaching out to phone support, while its more limited, you may find it more beneficial. To reach them, you can follow the steps found in this article.
If there's anything else I can do for you, feel free to post here anytime. Thanks and have a lovely afternoon.
Thanks for joining this thread. I'm here to help you get your bank feeds working.
It could be that there's an issue with one or more accounts in your company file. Let's create a sample or dummy account to connect to bank feeds.
Here's how to create a dummy account:
Then, Download Bank Feed transactions to test the account. If that works, this indicates that the problem is with your main company file.
If you're still getting the same issue, that means that there is a problem at your bank.
To fix this, you can check out this article for further guidance and proceed to Step 3 under Steps to resolve issues when downloading or importing transactions: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Let me know you need further assistance with banking. I'm always ready to help.
Hello there, @RandyinMoab.
I want you to provide the help that you need. Since you need assistance with following up on the case you have with our chat/call agent, I encourage contacting our Customer Support team. Please remember that the Community is a public forum. That said, we're unable to pull up your account.
This way, you can exchange information regarding the case number in a private and secure environment.
Here's how you can reach out to them:
If you have other concerns about QuickBooks, feel free to place them here. We're to help you in this Community. Have a great day!