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amor-panes
Level 1

Please call me back

 
19 Comments
AlcaeusF
Moderator

Please call me back

Welcome to the Community, @amor-panes.

 

May I know what specific help you need? I can answer some general questions or concerns you may have about QuickBooks Desktop Accountant. Simply click the Reply button below, and I’ll do what everything in my power to assist.

 

If you still need to contact support, signing up for the callback feature can be done by going to the Help menu of your company. Here's how:

 

  1. Click the Help tab at the top menu bar and select QuickBooks Desktop Help
  2. In the Have a Question? pop-up window, choose Contact Us.
  3. Ask a question and press Continue
  4. Hit Get a callback
  5. Tick Confirm my call

For more insights, you can visit the Support hours and types article. It contains an overview on how you can opt for a call back so we’ll get in touch with you.

 

I want to make sure this is taken care of for you. If you have any other concerns, post a comment below. I’ll pop right back in to assist further. Have a good one.

Enosek62
Level 1

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Can't send all docs needed through the portal for master admin change case [removed].

please call evan nosek at [removed]

Ryan_M
QuickBooks Team

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Hi @Enosek62,

 

For this specific query, I suggest you follow the steps provided by @AlcaeusF above. It's best to speak with our Technical Support team for assistance since this process requires an exchange of sensitive info.

 

Our Technical Support team can pull up your account in a secure environment, and investigate further as to why you're having issues with uploading all the necessary documents for the Master Admin Transfer request. 

 

Feel free to post a comment below if you have any other questions. I'll be sure to get back to you.

rockna
Level 1

Please call me back

CASE NO [removed] - i am continuing to have an issue posting my direct deposit through quickbooks.  Please call me at [removed].

 

MirriamM
Moderator

Please call me back

Thanks for reaching out to the Community about your concern, @rockna

 

As much as I'd love to take care of this for you, I'm unable to pull up your account here in the Community space. Since you've already contacted our support and have a case number, I recommend reaching out to them again. One of our representatives can check the notes and verify any updates about the case.

 

You can follow the steps provided by my colleague @AlcaeusF to contact the Customer Support Team. 

 

In the meantime, you can visit the below articles to know more about Direct Deposits:

If you need additional help, reach out to me. I'm always here to provide further assistance with anything QuickBooks related. Have a great day!

rdcoralgables
Level 1

Please call me back

If I can get a call back that would be super

[removed]

Sincerely, Elena

ReymondO
QuickBooks Team

Please call me back

Hi there, @rdcoralgables.

 

As much as we to love to schedule a callback for you, however, the QuickBooks Community is a public forum. 

 

Therefore this option isn't available for us. Although, you can still get in touch with our QuickBooks Support Team. This way, they can provide you the assistance that you need to resolve your issue.

 

Also, you might want to share your concern with us. The QuickBooks Community Team and others can help you as well.

 

Here's how you can reach out with them: 

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

Please check out our support hours to ensure that we address your concerns on time.

 

If you have further questions or concerns, feel free to reach back out anytime. Stay safe.

neville-de-lucia
Level 1

Please call me back

Hi,

 

Call back in Help option is not working. 

Only "Post a Question" to the community is working.

 

Chat (instant messaging) NOT WORKING

Call Back NOT WORKING

 

 

Mark_R
QuickBooks Team

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Hi there, @neville-de-lucia.

 

I can see here that you’ve posted twice in which this is the duplicate post: https://quickbooks.intuit.com/learn-support/en-us/other-questions/call-back-not-showing-as-an-option....

 

You can refer to the resolution provided with my colleague.

 

I hope you can respond on that thread so you and my colleague can work with your concern together. Thanks!

john penilla
Level 1

Please call me back

Returning Russ's email even though I never received a call (?).

 

It was in regards to the inability for QuickBooks to help with successfully logging in [email address removed]

 

Spend 5 days on the phone, numerous authorization text/emails, "Tier 2" wasn't willing/able to help and was promised two manager callbacks that never occurred.  I am beyond disgusted with QuickBooks ability to help.

 

I an requesting a callback to discuss.

 

[removed]

Catherine_B
QuickBooks Team

Please call me back

I do appreciate your time and effort in getting in touch with us, john penilla.

 

I'd like to verify what page you're trying to log in so I can walk you through from there. If you want to access your Intuit Account you can click the I forgot my user ID or Password on the Sign In page. Let's just ensure that you have access to the email address or phone number you'll be asked to enter. We'll send a reset password link from there. For more details, you can check out this reference: Get help if you can't sign in to your account.

 

Also, after requesting a callback from our customer support team, they'll get in touch with you in 5 minutes to the phone number you entered. To know more about our contact support hours and types, you can click here.

 

Feel free to post your questions here. My colleagues and I are here to help. Take care!

Kathy12
Level 1

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claire30
Level 1

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recurring invoices -
Level 1

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I need help to figure out how to add 904 invoices to existing customers without touching each customer.

The help chat said it's possible, but I feel left out steps

***-***-****

Nick_M
QuickBooks Team

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Hi there, recurring invoices -.

 

Thanks for dropping by the Community, I'm happy to help. Your best bet would be to try our Batch invoicing option. That will allow you to create multiple invoices at once for your customers. To do so, follow these steps:

  1. Select + New.
  2. Select Batch transactions.
  3. Select the Add (+) button to create a new blank invoice. Each invoice you add gets its own numbered row.
  4. Select any field to enter info for each invoice.
  5. When you're done, select Save.

You can find these steps, as well as a tutorial video and additional information in this article. You also mentioned reaching out to chat support, you may want to try reaching out to phone support, while its more limited, you may find it more beneficial. To reach them, you can follow the steps found in this article

 

If there's anything else I can do for you, feel free to post here anytime. Thanks and have a lovely afternoon.

1231 4573 6358 862
Level 1

Please call me back

Banking not reflecting all transactions

katherinejoyceO
QuickBooks Team

Please call me back

Hi there,

 

Thanks for joining this thread. I'm here to help you get your bank feeds working. 

 

It could be that there's an issue with one or more accounts in your company file. Let's create a sample or dummy account to connect to bank feeds. 

 

Here's how to create a dummy account:

 

  1. Open your QBDT company file, then go to the File menu at the top.
  2. Pick New Company on the drop-down, then click Express Start.
  3. In the newly created test company, add the bank account which experiencing the issue and set up the account for Bank Feeds.

 

 Then, Download Bank Feed transactions to test the account. If that works, this indicates that the problem is with your main company file.

 

If you're still getting the same issue, that means that there is a problem at your bank. 

 

To fix this, you can check out this article for further guidance and proceed to Step 3 under Steps to resolve issues when downloading or importing transactionsFix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Let me know you need further assistance with banking. I'm always ready to help. 

 

RandyinMoab
Level 1

Please call me back

Case # [removed]

Jovychris_A
QuickBooks Team

Please call me back

Hello there, @RandyinMoab.

 

I want you to provide the help that you need. Since you need assistance with following up on the case you have with our chat/call agent, I encourage contacting our Customer Support team. Please remember that the Community is a public forum. That said, we're unable to pull up your account.

 

This way, you can exchange information regarding the case number in a private and secure environment.

 

Here's how you can reach out to them: 

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

You can check out our support hours to ensure that you can contact us at your most available time. You can also use the chat option here in QuickBooks Support.

 

If you have other concerns about QuickBooks, feel free to place them here. We're to help you in this Community. Have a great day!

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