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carrieshanover
Level 1

Please help me. i need a call back from an expert

 
1 Comment 1
Rea_M
Moderator

Please help me. i need a call back from an expert

I'm here to guide you on how to get a callback from one of our QuickBooks Online (QBO) experts, @carrieshanover. This way, one of your representatives will contact you at the time of your convenience. Let me provide further details about this.

 

We've updated our customer support options in QBO. You'll have to request a callback from the Help menu. Here's how:

  1. Go to the Help menu.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a call or Get a callback.
  6. Enter your contact information.
  7. Select Confirm my call.

 

I've attached a screenshot below for your reference.

 

To make sure we address your concern on time, contact us from Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day.

 

In the meantime, I'm adding this article to further guide you in effectively managing your business using QBO: Help articles for QuickBooks Online. It contains topics about banking, account management, income and expenses, and reports to name a few

 

I want to ensure I've got everything covered. You can also share with me here the details of your concern. I'll make sure to provide the exact resolution for it.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

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