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Level 1

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

We have an ongoing issues with Quickbooks Point of Sale (POS) where periodically POS client workstations lose connectivity with the server.  Once this happens we have found no way to get the client computers to reconnect on their own, including by rebooting and renaming the WSActivity.xml as suggested in one article.  The only workarounds we have found are to  either going to single user mode and back to multi-user, or to switch to a another DB then back again.  However, these are increasingly inconvenient workarounds, as it requires staff at working registers to all quit POS, while implementing the above workaround, as while this used to happen maybe only monthly it has become more frequent including happening the last three days in a row, and today more than once.

 

We really need to find out the root cause of this issue as we cannot continue on like this for much longer.

 

If this helps, 1) the network itself is solid, and the clients never actually lose network connectivity to the POS server as the POS server is also the file and printer server for these workstations and those functions continue uninterrupted, and 2) once one POS station disconnects, if you go to another workstation that is still working and click on File, then Company Operations, even the working workstations are unable to locate the server (yet they continue working).  This makes be believe that perhaps some service on the server that advertises the existence of the server to the workstations just quits working.

 

Hopefully some Intuit developer familiar with the Sybase back-end sees this and can tell me how to resolve, or at least further troubleshoot my issues.   I am working on getting network traces now.

 

Please, and thanks  . . .

7 Comments
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Level 1

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

Hello IQ!

Here is a video playlist on different things to try for the this issue.

Specifically, I believe you should pay attention to video #2, having to do with the POS Database Manager Service, and how it runs on windows.

QuickBooks POS Client Connection Troubleshooting Videos

Sincerely,

Peter E.

BlackRock Business

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Level 1

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

Hello All,

I just ran into this problem, one of the seats might be hung up in QBPOSShell. I fixed it the following way. Go to the server computer, On the server, go to "Services" and restart QBPOS DB Manager.

 

Hopefully, this helps you as well.

 

Roxana Ruz

Appelt and Associates CPAs

 

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Level 1

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.


@Roxana1 wrote:

Hello All,

I just ran into this problem, one of the seats might be hung up in QBPOSShell. I fixed it the following way. Go to the server computer, On the server, go to "Services" and restart QBPOS DB Manager.

 

Hopefully, this helps you as well.

 

Roxana Ruz

Appelt and Associates CPAs

 


Hi

I'm currently having a similar problem of our client to launch QBPOS. Where do I find the "services" on the server computer so I can try your solution?

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QuickBooks Team

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

Thanks for joining this thread, AlexVineyard.

 

I'm glad to walk you through restarting the QBPOS Database Manager service. To do so, please follow the steps below:

  1. On your server workstation, click the Windows Start button.
  2. Type Services.msc in the search field.
  3. Double-click the QBPOS Database Manager X. If there is more than one, select the highest version you see.
  4. Go to the General tab, then select Automatic from the Startup type field.
  5. Select the Stop, then the Start button to restart the service status.
  6. Go to the Log On tab.
  7. Open Point of Sale from both the server and client workstation.

Also, you can refer to this article: Download and use the QuickBooks Desktop Point of Sale Connectivity tool to resolve connectivity issues. It includes instructions and detailed steps for your guidance.

 

Let me know how this goes by leaving a comment below. I'm always around to help you out.

 

Take care always!

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Level 1

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

Thank you for the information on restarting the POS database service. That fixes the problem when it's occurring.  Any suggestions on how to repair the service so that it doesn't need to be restarted intermittently?  I don't know if an update was the initial cause of the issue but we didn't change anything in our environment and now as described above, have this periodic problem.

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Level 1

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

Thank you for such a perfect description of this issue.  We have exactly the same problem. Other than possibly one of the updates causing it, we haven't changed anything in our environment.  Restarting the Database service does fix it for the moment but doesn't resolve the over all issue. Did you have any luck finding a permanent solution?

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QuickBooks Team

Point of Sale (POS) Client computers periodically lose connectivity with the Server and can't reconnect.

Thank you for joining the thread, @Clearwater Pump.

 

Let's repair your QuickBooks Point of Sale (QB POS) to get this fixed and get you back to working order.

 

Before we start, please make sure that your QB POS isn't running before repairing it.

 

Here's how:

 

  1. Click Windows + E on your keyboard to open the computer window.
  2. Select Uninstall or change a program.
  3. Choose your QB POS version, then click Uninstall/Change.
  4. In the Point of Sale Installation window, click Next and select the Repair radio button.
  5. Click Next and select Repair.
  6. Hit Finish.

I'm adding this article for more information: Repair QuickBooks Desktop Point of Sale.

 

If it doesn't work, you can try performing a clean reinstallation of QuickBooks Point of Sale. For more guidance, feel free to check out this article: Clean reinstall QuickBooks Point of Sale.

 

If the issue persists after following the troubleshooting steps, I highly recommend contacting to our Phone Support Team. This way, they can further investigate this matter and perform other troubleshooting steps to fix this permanently.

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

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