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Level 1

Point of Sale says "Invalid Product Number"

Client station won't open. Gives the message "invalid product number" then when I click OK it closes.

Did a clean reinstall, no different.

Saw someone suggest finding the Entitlement file, but it doesn't seem to exist on this computer.



Re: Point of Sale says "Invalid Product Number"

Good day, hopsandberriessouth.


The Entitlement folder can be found on your computer's C drive. I'm here to help and guide you how.


You'll usually encounter this error message if your Point of Sale (POS) Entitlement folder contains damaged files, an incorrect product code or you're not logged in to Windows as an Administrator.


To resolve this, let's delete the contents of the Entitlement folder:

  1. On your computer, navigate to C:\Program Data\Intuit\Entitlement Client\v8.
  2. Press the CTRL+A on your keyboard to select all the files in the folder and then press Delete.
  3. Select Yes to confirm the action.
  4. Relaunch QuickBooks Desktop POS and re-register the application.

If the error persists, you can refer to this article for more troubleshooting options: POS Invalid Product Code or Invalid Product Number.


Please let me know how it goes. I'll keep an eye to your response and help you further.

Level 1

Re: Point of Sale says "Invalid Product Number"

Having the same problem.  Did you get it fixed and if so can you share how?


Re: Point of Sale says "Invalid Product Number"

Thanks for joining this conversation, @tylerpreacher.


Have you already tried the troubleshooting steps provided by my colleague above? If so and the issue persists, I highly recommend contacting our QuickBooks Point of Sales (POS) Support team. They have tools such as screen-sharing (remote access) that can check your activation number and helps you troubleshoot the software.


Check out this article to get their most updated contact information:


Please keep me posted on how the call goes or if you have any other issues. I'm always here to help. Have a great rest of the week!

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