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POS Loses Its Authorization in Enterprise

We recently replaced our Quickbooks server.  We run POS 18 and Enterprise 18.  Both are fully updated.  Since the upgrade, every couple of weeks, Enterprise will either totally lose the POS access authorization or it won't allow the connection until you remove the existing authorization.  Any ideas why and how to fix it?

 

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QuickBooks Team

POS Loses Its Authorization in Enterprise

Hey there, @TrippB.

 

Thanks for reaching out to the Community for support. I'm happy to provide some insight into the POS authorization in Enterprise. 

 

I see that you stated you just set up a new QuickBooks server. Often, we can run into these types of issues if the server is set up incorrectly. I recommend contacting our POS technical support team. Our technical support team can review your account and check out the set up of the server securely. This way, we can make sure everything is set up correctly and investigate the odd behavior. I've included the link to chat with support below. 

 

 

Please let me know if you have further questions or concerns. You can reach out to the Community at any time. Take care! 

 

 

 

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