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POS Store exchange doubling sales receipts and receiving vouchers.

Occasionally, after a store exchange is performed, my remote location has experienced doubling of sales receipts and receiving vouchers. It tends to correct itself within three to four days, but cannot figure out why it's happening. Has anyone else experienced this problem?

1 Comment 1

POS Store exchange doubling sales receipts and receiving vouchers.

Thanks for visiting the Community, bcskimberly.


I can share some details about the issues during the store exchange process.


There are different reasons why this happens. It's possible that the .QBT file is damaged or there's a compatibility issues.


To fix such this, you'll have to run as Admin in QuickBooks Point of Sales (POS). Then, reset it to default settings.


Here's how:


To run as admin:

  1. Close your Point of Sale.
  2. Right-select the Point of Sale icon on your desktop and select Run as Administrator.
  3. Run the Store Exchange.

To reset the settings:

  1. From the File menu, select Company and select Preferences.
  2. Choose I Want to and select Reset to Default setting.
  3. Select Store Exchange and Configure.
  4. Click Save.

Here's a relevant article that'll provide you more troubleshooting steps: Troubleshoot store exchange errors.


Let me know how this turns out. I'm happy to help some more if you have questions with QuickBooks POS. Have a good one.

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