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Penny10
Level 3

print preview of custom invoice

When I get to step three (print preview) while importing my custom invoice, the area where I am supposed to preview is blank. Help??

Solved
Best answer February 06, 2020

Best Answers
Penny10
Level 3

print preview of custom invoice

Did it....still not working!

View solution in original post

FritzF
Moderator

print preview of custom invoice

Thanks for getting back to us, @Penny10.

 

Since the issue persists after following the steps shared by my colleagues in this thread, I highly suggest contacting our Phone Support team. They're able to pull up your account using their screen-sharing (remote access) tool in a secure environment and investigate the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for future reference: Import custom form styles for invoices or estimates.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have an amazing rest of the day!

View solution in original post

8 Comments 8
MirriamM
Moderator

print preview of custom invoice

Hello there, Penny10.

 

I can see that you've posted twice in this forum. Let me route you to the thread where my colleague  responded to your question through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-print-preview-of-imported-custo....

 

If you have any other questions concerning QuickBooks, let me know by commenting below. Have a great day!

Penny10
Level 3

print preview of custom invoice

I did what you suggested.  It still is not there.

SarahannC
Moderator

print preview of custom invoice

I appreciate you for trying the steps shared by my colleague here, Penny10.

 

This might have something to do with the printing issue. Aside from clearing the cache, repairing your Adobe installation can help you fix the issue.

 

Now, let's update the Adobe Reader/Acrobat to the latest version. To do this, please follow the steps below:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Click Programs and Features and select Acrobat or Adobe Reader, then Uninstall/Change.
  5. In the Setup dialog box, select Next.
  6. Select Repair, then Next.
  7. Select Install. When the process is complete, select Finish.
  8. Restart your computer. Then, log back in to your account.

 

If you need a hand, just let me know anytime by adding a comment below. Have a good one. Take care!

Penny10
Level 3

print preview of custom invoice

...and still not working.  I repaired the reader and then restarted the computer.  It says my template is perfect but nothing shows up in the print preview window.  I go ahead and save it anyway and then when I open it, it is still blank.

Joshua R
QuickBooks Team

print preview of custom invoice

Let's get your custom template working, @Penny10.

 

It sounds like your browser may be having some issues with the template. I suggest clearing the cache and cookies from the browser to give it a fresh start and clear out all of the data that has been stored. Data that is collected through the cache and cookies can sometimes cause errors with QuickBooks Online. 

 

Here's how: 

Mac: Shift+Command+Delete

Windows: Ctrl+Shift+Delete

 

Please reply to this thread and let me know if this helps. Thanks so much for reaching out to the Community, we're always happy to help. 

Penny10
Level 3

print preview of custom invoice

Did it....still not working!

View solution in original post

FritzF
Moderator

print preview of custom invoice

Thanks for getting back to us, @Penny10.

 

Since the issue persists after following the steps shared by my colleagues in this thread, I highly suggest contacting our Phone Support team. They're able to pull up your account using their screen-sharing (remote access) tool in a secure environment and investigate the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for future reference: Import custom form styles for invoices or estimates.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have an amazing rest of the day!

View solution in original post

Tesspd85
Level 1

print preview of custom invoice

If you are using Chrome go to your settings, privacy and security on the left hand side, and then Site Settings.  Go to Additional Permissions and click PDF documents.  Turn the toggle to the off position.  Hope that works!  Worked for me!

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