Printer Suggestions

I do appreciate your reply - but it is definitely a printer issue.  Since I recognized the problem I have researched a variety of forums.  People have contacted HP and they assure everyone that it must be a Quickbooks problem - it is not.  From what I read, this new printer won't accept a partial sheet less than 5" in length (a single check with bottom tab is 4").   I have tried all of the fixes I have seen - creating a custom paper size, etc. but it doesn't feed through.   When you search on "HP 8702 problems printing single check" you find it is a widespread problem with this series of HP printer.  Also, I do not have an IT person (wish I did)  - it is just me and I have been working with QB for approx. 15 years at all of my 3 jobs.  Once again, thanks for your reply.

Hello there, TheShawMom.

Thank you for sharing the steps you’ve used to get this printer issue resolved. The workaround will help a lot of customers who are also having the same issue. Please know that the Community is a one stop shop for help about QuickBooks.

You can post anytime if you have questions or want to share your best practices using the product.

I am having the same issue as The ShawMom.  My printer is the HP OfficeJet Pro Premier.  I cannot print a single check -- the last one left on my  sheet of three.  Charles M. referred to a workaround that seems to work.  I missed what that workaround is.  Charles, could you share that?  Thanks.  SJ

I am having the same issue with my HP OfficeJet Pro Premier -- not printing a single check from a 3 check sheet.  Charles_M mentions a workaround.  I missed that.  Could someone share that again?  Thanks, SJ50

Hi there, SJ50.

Welcome back to QuickBooks Community. I'll share some steps to ensure you're able to print checks properly.

The workaround Charies_M gave is referring to the information discussed by TheShawMom. I'll share other troubleshooting steps to resolve an issue in printing a single check. Before that, you'll need to ensure your QuickBooks is updated to the latest release and your computer is connected to the printer, and that the printer software is installed.Then, follow the steps below.

First, you'll have to your printer if this can print outside of QuickBooks, Here's how:

1. Choose Start and browse to Notepad.
2. Enter some text and choose File. Then, Print.
3. Select the correct printer and click Print.

If that didn't work, please follow the steps below.

1. Turn off the printer, restart your computer. Then, turn the printer back on. Make sure the printer paper is loaded correctly.
2. Choose the Windows Start button and browse to the Control Panel. Then, double-click Printers and Faxes.
3. If the printer shows Offline, right-click the printer and click Use Printer Online.
4. Double-click the printer and if there are print jobs displayed in the queue, choose Printer and Cancel All Documents.
5. Close the window. Then, right-click the printer and choose Properties. Then, select Print Test Page. Note: If the printer is a network printer and the test page does not print, network issues could be the cause.

If the issue persists, please click this article to see another troubleshooting instruction to fix the printing issue and start following step three: Resolve printing issues.

Please refer to this article to view steps on how you can Delete or void a check and how to create a user role to write checks without seeing confidential information: Create, modify, and print checks.

If there’s anything else I can do for you about using your QuickBooks Desktop account, don’t hesitate to post again. I’d be glad to help. More powers to you and to your business!