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Monica at Stern
Level 1

printing checks

All of the sudden today I am unable to print a check or really anything within the program! When I click print, the pop up of the check number comes up, I click ok and nothing...Usually a 2nd pop up of the printer and paper info comes up but it's not!

 

Please help....support on the phone was useless

 

I use QuickBooks Desktop Pro 2021

7 Comments 7
Tori B
QuickBooks Team

printing checks

Hey there, @Monica at Stern.

 

Great having you here with us in the the Community. I'm happy to lend you a hand with your printing issues. 

 

First, I wanted to ask if you're getting any specific error message when trying to print? I understand the first pop up comes up, but is there an error following it?

 

While I await your response I've gone ahead and covered some of our basic troubleshooting steps for printing issues below. 

 

Let's begin with the following:

 

  • Make sure that your QuickBooks Desktop is updated to the latest release
  • Your computer is connected to the printer and that the printer software is installed.
  • If you've encountered specific error messages, visit our QuickBooks support site for the exact error.

 

Then, let's check your printer if you can print outside QuickBooks:

 

  1. Select Start and browse to Notepad.
  2. Enter some text and choose File, then Print.
  3. Click the correct printer and hit Print.

If the printer test doesn't seem to work, you'll want to get with your certified IT professional and run through the troubleshooting steps within this help article:

 

Please let me know if you have any questions or concerns about this process. I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. 

 

Take care! 

Monica at Stern
Level 1

printing checks

I am able to print from everywhere else on the computer.

No, no error message, the 2nd pop up box to print just doesn't come up

I brought the computer home and had the same issue, prints from everywhere except Qbk

In my troubleshooting, I found it will only print wirelessly, it will NOT print when the printer is hardwired - this is true for both my home and my office printers.

 

Again, everything else prints either way, home and office EXCEPT Quickbooks

Monica at Stern
Level 1

printing checks

Hi Tori, 

 

Ok so I brought the laptop home, tried printing there and the same problem. It will not print from Quickbooks but everything else outside of Quickbooks prints no problem.

 

In my trouble shooting I found that it WILL print wirelessly to the printer but it WILL NOT print if the printer is hard wired. This is true for both my home and office printers. And again, only Qbk, nothing else is having printing issues. 

 

MirriamM
Moderator

printing checks

Hello again, Monica at Stern. Allow me to join this thread and help you in printing checks.

 

Since you're unable to print inside QuickBooks but able to print outside, this time, download the QuickBooks Tool Hub and run the Print & PDF Repair Tool. It resolves common errors when you email forms through the software.  

 

Before doing so, ensure to update your QuickBooks Desktop to the latest release

 

Once done, follow the below steps:

  1. Download the QuickBooks Print and PDF Repair Tool.
  2. Save the file, then open it (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Once done, double-click the icon to open the tool hub.
  5. Go to the Program Problems bar. 
  6. Click on the QuickBooks Print & PDF Repair Tool button in green.

Once done, attempt to print checks again.

 

If the issue persists, you can continue following Solution 2 on this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

Let me know how the steps work for you, Monica at Stern. I want to make sure you're able to print checks. Have a good day.

Stephanie0955
Level 1

printing checks

I was having the same problem - I could print everything from within Quickbooks (Desktop Pro 2019) except for checks and paystubs.  I used the "Quickbooks Tool Hub" for the printing/pdf problems.  I closed QB, restarted my computer, opened everything back up, and was then able to print checks.  What a great way to end the day - I thought I was going to be handwriting a bunch of checks!

 

TLP777
Level 1

printing checks

We bought QuickBooks Mac Plus 2024 for desktop and ever since we started using it, I have been unable to print checks. The setting automatically selects double-sided in the settings. It's grayed out so I can't change the setting.   I can switch the settings in all the other programs. This was never an issue until I updated to the newest version. I've deleted the printer and re-added in hopes that it would allow me to select a different option but, had no luck.  Any advice would be appreciated.

Carneil_C
QuickBooks Team

printing checks

I appreciate you for bringing this to our attention, @TLP777. I've got the information you need about this issue with printing checks in QuickBooks Desktop for Mac Plus version 2024.

 

If you get an error saying that you're unable to print checks with two-sided duplex printing turned on are not allowed, we've found out that there's an ongoing investigation regarding this.

 

Please know that we're investigating this issue, but we need some information to help us get on the same page. Thus, I recommend reaching out to our QuickBooks Desktop for Mac support team. Once information is collected, they can add your case to the investigation to notify you if any new information becomes available.

 

In the meantime, you follow the steps below to fix it:

 

  1. Open any Report, then select the print icon on the report to open the Print Settings.
  2. Click Presets, then select Default or Last Used Setting, whichever wasn't set before. If you don't see Presets, choose Show Details.
  3. After changing this, close the report and try to print the check again.

 

For more troubleshooting actions for common printing questions, check out this article: Troubleshoot printing in QuickBooks Desktop for Mac.

 

Moreover, this resource can help you add an electronic signature for checks and paychecks: Create and use electronic signature for checks and paychecks in QuickBooks Desktop for Mac.

 

You can always reply or reach out to us again if you have more printing queries in QBDT Mac. We're always here to guide and assist you whenever you need help. Take care always.

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