When my invoice settings are changed to "fit printed form with paystub in window envelope", so that i can use the window envelopes, the printed copy cuts off my company name even though the print preview does not. I have tried calibrating printer and it appears the margin is just too close to the top of the page to print. Even though the margin area goes grey when the above option is selected, can I still adjust the margins elsewhere?
Let me help figure out why the printed copy of your window envelope cuts off your company name. This should work if you're using a size 10 window envelope. I can route you to this helpful article for more information: How to print forms for window envelopes.
Since the margin area goes grey when the above option is selected, you can try saving it as PDF and adjust it from there. If you're already using a window envelope that's compatible with QBO, I'd suggest contacting our Online Care Support. They can access your account in a secure environment and further check why your company name won't fit in the window.