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Level 1

Problem importing Paypal data

I've been having an ongoing issue where Paypal transactions aren't importing to Quickbooks online.  For over FOUR MONTHS I've been told QBO engineers are "working on it"

Anyone else have this problem?

5 Comments
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QuickBooks Team

Problem importing Paypal data

Thanks for checking here with us, Hartley Singer.

 

Yes, we've received reports regarding this unexpected behavior when your bank feeds won't update in QuickBooks Online. Our Online Banking Team is currently working with your bank to resolve this issue. I recommend getting in touch with us so you'll be added to the notification list. Here's how:

 

  1. Go to the Help ( ? ) menu and enter talk to a human twice.
  2. Select I still need a human.
  3. Click Contact us.
  4. Select an option you'll want to connect with us. 

Rest assured that updates will be given to you once this gets resolved. From there, your PayPal account should be updated. Meanwhile, you can manually import your transactions into QuickBooks Online. 

 

Thanks for your patience while were working on a permanent fix to this issue. Take care and have a great day!

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Level 14

Problem importing Paypal data

@Hartley Singer 

For the time being, utilize the trial period of this connector to reconcile PayPal data.

https:// synder.grsm.io/quickbooks

 

Highlighted
Level 1

Problem importing Paypal data

Yes, I've talked to people at this link several dozen times over the past few months.  Each time they say that they're "working on it" but can't give any further details.  I was "added to the email list" several times, but have never received an email

Highlighted
Level 1

Problem importing Paypal data

Also, we've tried the manaul upload, but that's not a good solution because it doesn't capture all fields that we need, like transaction number

Highlighted
Level 1

Problem importing Paypal data

Hi Catherine –

I’ve already “talked to a human” several times, and been assured that I was added to the notification list.  However, I’ve never received any notifications.

So, there seems to be a communication problem.

HS

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