Fixing your email preferences is my priority, @jennibrand.
There are some possible reasons why Outlook disappeared or missing in the email preferences. Below are the following:
- You're using a QuickBooks version which doesn't support Outlook.
- There's an issue with Outlook installation.
- Your profile is not set up in Microsoft Outlook.
- The Outlook is not the default email program.
To get this fixed, you'll have to perform several solutions. But before we start, let's make sure that you're using the latest version of QuickBooks.
Solution 1: Verify if Quickbooks supports your Outlook
Solution 2: Set up the default email program
Solution 3: Edit the mail profile in Windows
Solution 4: Run detect and repair in Outlook
Solution 5: Uninstall and reinstall Office and QuickBooks
Solution 6: Edit the WIN.INI file in Windows
Solution 7: Resolve with Microsoft
For the detailed steps on each solution, feel free to check out this article: Fix Outlook is missing in send forms preferences.
You might also want to check out this article to know more about setting up Outlook email to QuickBooks Desktop: Set up your email service.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!