cancel
Showing results for 
Search instead for 
Did you mean: 
jennibrand
Level 1

Problem with setting email preferences

Suddently today, my new company email (from Outlook) has disappeared from the system. QB is not allowing me to add it back, so I cannot send invoices, etc. When I go into "preferences" to make my email the default, I get a pop-up box from InTuit requiring a sign-in from a user that has not been with our company in five years, and it won't allow me to change the username to the usual sign-in I use. I'm at a loss. Can you help? I am using QB 2018 Desktop version.

 

Thank you!

1 Comment 1
Mark_R
QuickBooks Team

Problem with setting email preferences

Fixing your email preferences is my priority, @jennibrand.

 

There are some possible reasons why Outlook disappeared or missing in the email preferences. Below are the following:

 

  • You're using a QuickBooks version which doesn't support Outlook.
  • There's an issue with Outlook installation.
  • Your profile is not set up in Microsoft Outlook.
  • The Outlook is not the default email program.

To get this fixed, you'll have to perform several solutions. But before we start, let's make sure that you're using the latest version of QuickBooks.

 

Solution 1: Verify if Quickbooks supports your Outlook

Solution 2: Set up the default email program

Solution 3: Edit the mail profile in Windows

Solution 4: Run detect and repair in Outlook

Solution 5: Uninstall and reinstall Office and QuickBooks

Solution 6: Edit the WIN.INI file in Windows

Solution 7: Resolve with Microsoft

 

For the detailed steps on each solution, feel free to check out this article: Fix Outlook is missing in send forms preferences.

 

You might also want to check out this article to know more about setting up Outlook email to QuickBooks Desktop: Set up your email service.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

Need to get in touch?

Contact us