Problems with custom invoices and statements

Jacodb · ‎June 23, 2020

I have created my own custom look for invoices and statements since the ones that are included with Quickbooks look really crap. After a very painstaking task of creating my invoice and statement template in the designer I am having trouble exporting my invoices to pdf. When I preview the invoice or statement is show correctly but the pdfs do not work.

See attached what the invoice is supposed to look like and then what I get when I export it.

I am very disappointed with Quickbooks and the way it works, after many years there have not been any improvement in the template designer and basic functionality like exporting to pdfs do not work. It feels as if Intuit cannot fix their products to work decently, a product that they charge a premium for.

ReymondO · ‎June 23, 2020

I definitely understand how it can be frustrating to sign up for a service and have it not work the way you think it should be, @Jacodb.

However, the issue you might be getting right now can be a cause of printing error. To fix this, we can perform some basic troubleshooting steps. This way, we can make sure that you can export your invoices to pdf. Here's how:

Let's start by remaining the QBPrint.qbp file. This file contains information about printer set up and customization of your forms. When you print a form, QuickBooks Desktop (QBDT) pulls the form settings from Qbprint.qbp and uses them to print the form.

There are two on how you can rename this file. You can either do it manually or automatically in QBDT. Here's how:

Rename the QBprint.qbp file manually

Locate the QBPrint.qbp file.
Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
Add the word old to the file name (i.e. QBPrint.qbp.old)
Open QuickBooks Desktop (QBDT).
From the File menu, click Printer Setup.
Select any transaction in the Form Name list and click OK. This will create a new QBprint.qbp file.
Try to open and print any transaction.

If you're still getting the same issue, we can rename the QBprint.qbb file automatically. All we need to do is to download the QuickBooks Tool Hub and run the QuickBooks Print and PDF Repair Tool.

If you need more help regarding other tasks in QDBT, you can check our articles here. Make sure that the topic is set as "QuickBooks Desktop."

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Jacodb · ‎July 23, 2020

I have tried all these options but unfortunately without any success.

ReymondO · ‎July 23, 2020

Thanks for getting back to this thread, @Jacodb.

Since you've already performed the steps that I've previously provided, I recommend reaching out to our customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior.

You can reach out to them by following these steps:

Go to the Help icon and select QuickBooks Desktop Help.
Click Contact Us.
Write your concerns in the description box, then select Continue.
Select which one of the support options you'd like to use.

Also, Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

Please check out our support hours to ensure that we address your concerns on time.

In case you need help in performing other tasks in QuickBooks Desktop, you can check our articles here. Make sure that the topic is set as "QuickBooks Desktop."

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

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Problems with custom invoices and statements