cancel
Showing results for 
Search instead for 
Did you mean: 
clyokell
Level 1

Program not working

 
5 Comments 5
Steve_C
QuickBooks Team

Program not working

Hi clyokell.You came to the right place. I'll be more than happy to help you out. Just leave a quick description of what's going on and I'll get right on a solution for you. I look forward to hearing from you. Have a great rest of your day. 

tbucina
Level 1

Program not working

I cannot get the quickbooks pro 2019 program to work.I uninstalled then reinstalled and I get the same message. See screenshot.

 

 

tbucina
Level 1

Program not working

Second screen shot

TirzahC
QuickBooks Team

Program not working

Hello, tbucina.

 

Thanks for sharing the screenshots regarding the unrecoverable Error.

 

Unrecoverable errors can be caused by a number of technical reasons. This includes outdated QuickBooks versions, damaged QuickBooks components, and corrupted files. 

 

Before proceeding with the solutions below, make sure your QuickBooks Desktop is updated to the latest release. Then, let's create a backup of your company file to avoid data loss.

 

If you don't use a user name to open your company file or if there are no other users to access it, here's how to fix a damaged regular user: 

 

For admin users, run the QuickBooks File Doctor to resolve it.


Solution 1: Identity how many users are affected 

  1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
  2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
  3. Select Add User and then type the user name and password. Select Next.
    Note: Do not use the damaged user name.
  4. Customize the user as necessary, then select Finish.
  5. Go to the File menu, then select Close Company/Logoff.
  6. Log in to the company file using the new login credential.

Solution 2: Suppress your QuickBooks Desktop

  1. Press and hold the Ctrl key.
  2. Double-click your QuickBooks program icon.
  3. Hold the Ctrl key until the No Company Open window shows.

If the issue persists, you can follow the 3rd to 6th solutions to this article: Unrecoverable Error: General Troubleshooting Steps

 

I'm also adding this unrecoverable error in QuickBooks Desktop for additional reference and guide.

 

Keep me posted on how this works. I'd be more glad to help. Take care!

Acosta120
Level 1

Program not working

QuickBooks Pro Desktop is only occasionally compatible with Wine, and Intuit (whom you paid a lot of money to) has repeatedly refused to support any platform other than genuine Windows.

There is NO alternative way to access data in a QB Company File - the file is encrypted, and only QB has the key. So your QB must be installed on a stable, reliable base system.

Enterprise-critical bookkeeping tasks and database access should not be considered robust or reliable when using Wine - an update to either Ubuntu, Wine, or QuickBooks may break the (unsupported) application and deny you access to your data. That's a hassle you do not need.

Consider instead using QB in a Win 10 Virtual Machine on an Ubuntu Host. It's a well-trod path with community support for every step. It requires slightly heftier hardware...but not much. I've used it for years without any problems. You can update Ubuntu without affecting Windows, and you can update Windows without affecting Ubuntu. You can have QB open in a Win10 Window on your Ubuntu desktop. QB cannot communicate with your Ubuntu applications (unless you write a bridge, not for beginners), but can communicate with other Win10 applications. You can share files between Ubuntu and Win10.

 

 

TargetPayandBenefits

Need to get in touch?

Contact us