QB 2019 for MAC

Let's get your multi-user mode working, @Parsley.

You'll want to run the QuickBooks Database Server Manager on your server. Your server computer is the one that stores your QuickBooks company file(s). Your other computers connected to your network are your workstations. Thus, let's start our troubleshooting steps from there.

Let me guide you how:

1. Close QuickBooks for Mac.
2. Download QuickBooks Tool Hub and save the file on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. From the launchpad, select Network Issues.
6. Choose QuickBooks Database Server Manager. If QuickBooks isn’t on your server, it'll prompt you to install it.
7. Then, pick Start Scan if you see your company file folder(s). If you don't, Browse to the location of your company file and then tap Start Scan.
8. The QuickBooks Database Server Manager will repair your firewall permissions automatically.
9. When the scan finishes, click Close.

After that, open QuickBooks on each workstation. Go to File and Switch to Multi-user Mode. Once your workstations can go into multi-user mode without any issues, everything is fixed.

To learn more about these steps, check out this article. This Desktop article will also apply to QuickBooks for Mac: How to fix Error H202 and H505.

I'm also adding this link here in case you need help with other QuickBooks tasks. Just look for responses that'll fit your concern: View all help for QuickBooks Desktop for Mac.

Reach out to me again if you have follow-up questions or concerns with multiuser mode. I'm always here to help. Have a lovely day ahead.

I can't open QuickBooksToolHub.exe on my MAC because Microsoft Windows

applications are not supported on macOS.

I can't open QuickBooksTool Hub.exe because Microsoft Windows applications

are not supported on macOS.

So, now what???

This may not be an easy process for you, Parsley.

We have already reported this issue to our Engineering Team and they're working to find a permanent fix.

You can contact our QuickBooks Live Support Team so they can add your company to the investigation (INV-63118). Once fixed, you'll receive updates via email.

To contact us, please follow the steps below.

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Click on a topic or use the Search for something else button.
4. Scroll down to get the contact options.

For now, you can use the company file in single-user mode.

I've also added this PDF file for more information about Multi-User Mode in QuickBooks Desktop for Mac: User Guide.

Let me know if there's anything else you need about the server connection issue. I'll be around to help you.