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Level 1

QB 2020 missing attachments

I upgraded from QB Desktop Pro 2017 to 2020.  Now I can't open any of the attachments prior to the upgrade.  Is there any way to fix this?  I don't keep paper

1 Comment 1
Ashley H
QuickBooks Team

QB 2020 missing attachments

Welcome to the Community, @twoglo.


Let's try some troubleshooting so you can open your Attachments in QuickBooks Desktop 2020.


We can do a Verify and Rebuild to your QuickBooks Desktop. If you have Assisted Payroll, I recommend reaching out to our Payroll Support for further assistance. Here's how you can do this process with ease:


Verify the Data:

  1.  Go to Window on the top menu, then Close All.
  2. Click on File on the top menu, then Utilities Verify Data.

Rebuild the Data:

  1. Go to File on the top menu, then Utilities Rebuild Data.
  2. Create a backup of your Company File.
  3. The Rebuild Data Utility will start as soon as the backup is finished.
  4. Hit OK when you get the message "Rebuild has completed".

Check the Remaining Data:

  1. Go to File on the top menu, then Utilities Verify Data.

After completing the steps above, try opening the Attachments. Let me know the results!


I'll be here if you need further assistance. Have a beautiful day.

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