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VideoDude
Level 1

QB automatically closes

For the last several times, after I use QB and put away the computer, I find QB has closed up, and I need to restart it all over again. This is a relatively new Windows 10 laptop, and I don't use it for anything else but QB and to email invoices.  I just close the lid to the laptop, and go back to my Macbook Pro for my other work.  The next day or so, I'll open it, and email and Outlook is still there, but I have to reopen QB each time. Is there a setting to change?

1 Comment 1
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QuickBooks Team
QuickBooks Team

QB automatically closes

Let's perform some troubleshooting steps to prevent QuickBooks from automatically closing on your computer, VideoDude.

 

 

These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. It's possible you have corruption on your hard drive/ It could be also the program files, QuickBooks Desktop installation or Windows operating system  installation may be damaged.

 

Let's make sure we update your software to the latest release to keep the components up to date. Then, we can run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your software.

 

Here's how: 

 

  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Restart the computer after running the tool to ensure the components are properly updated.

You can check out this article for other troubleshooting solutions: QuickBooks Desktop won't open, has stopped working, or not responding.

 

If the same thing happens, let's try repairing QuickBooks to fix any damaged components on your software. Just follow the steps and details in this article: Repair your QuickBooks Desktop for Windows.

 

I have a link here where you can find articles about setting up and managing QuickBooks files: https://quickbooks.intuit.com/learn-support/en-us/get-started/set-up/08?product=QuickBooks%20Desktop.

 

Keep me posted if you need a hand with exporting/importing your data or any QuickBooks related. I'm determined to ensure your success. Have a great day ahead. 

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