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Level 1

QB Community Error Message Preventing Post

Hi, I've been trying for almost a week to post a question to the QuickBooks Community. My GJ entries disappeared after downloading credit card transactions or after updating QB. Every time I try to post the question, I get an error message, "Correct the highlighted errors." I have followed the suggestions; used incognito, cleared browser cache, used a different web browser, rebooted the browser, rebooted the machine and waited for a different day to post.  Anybody else having this problem?

2 Comments
QuickBooks Team

QB Community Error Message Preventing Post

Hello, @LarryJH.

 

Let me share additional information about posting a question here in the Community.

 

The error you've received usually appears when some of the information or words and phrases included on the post were copied from a different website and/or web page. You can click the Post button twice to move past the error prompt. 

 

On the other hand, are you perhaps using QuickBooks Desktop? If so, let's isolate this issue with missing credit card transactions by running the verify and rebuild tool. It self-detect and automatically resolves possible data damage to your company file. Missing transactions and discrepancies on reports are usually common reasons to use the verify feature.

  1. Go to the File menu.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click Ok to close all windows.
    • If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

Now, you can rebuild your company file to fix any errors or data damage that's found. Here's how

  1. Hover to the File menu.
  2. Select Utilities.
  3. Choose Rebuild Data.
  4. Click OK to close all windows.
  5. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
    • If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
    • If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Select Backup Preferences and edit as needed, then select OK.
    • When the backup's finished, select Show in Finder to locate the backup or select OK if you’re done.
  6. Once the rebuild's finished, select OK.

Once completed, restart QuickBooks to ensure that all components are updated. You can read through this article for more detailed instructions: Fix data damage on your QuickBooks Desktop company file.

 

Feel free to let me know if you have additional questions about missing transactions. I’ll be around to answer them for you.

QuickBooks Team

QB Community Error Message Preventing Post

Just dropping by to check on you, @LarryJH.

 

I want to make sure that you're able to post your questions here on the Community page seamlessly. Have you tried the steps I've shared?

 

On the other hand, were you able to locate your missing credit card transactions?

 

If you still have questions or concerns about QuickBooks, don’t hesitate to post a comment below. I’ll be around to answer them for you.

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