QB Customer Center: Add Contact Error - Could not save the information

LakeCookSolutions · ‎May 01, 2020

Hello,

We have a client with a fresh install of Quickbooks Premier Contractor Edition 2020 on top of a fresh install of Windows 10 1909, both downloaded last week. We've moved everything over for this client, but when they attempt to go into the Customer Center, Select a customer/location, click add new contact, and enter in the name/email address for their new contact and hit save, they're greeted with a dialog box that states "Could not save the information" This is something they did with Quickbooks 2017 without any issues. We've tried resorting the customer list, we've backed up and ran the consistency checks on the file. We've uninstalled and reinstalled Quickbooks, updated Quickbooks, and run the QB Install Diagnostics script w/o any help. Can anyone provide troubleshooting steps for this? We have uninstalled and reinstalled Quickbooks, repaired the installation, run the installation diagnostics with nothing fixing it for this client. Thank you for any help you can provide!

Thanks,

John@LCS

Anna S · ‎May 01, 2020

Hello, @LakeCookSolutions.

Allow me to provide some more details about troubleshooting, adding a new contact.

The issue either lies in the program or the file itself. You can figure out if it's the program software by trying to add a new contact in a test company. If it works, then the problem lies in your company file. I've listed some options to help you fix a damaged file:

Resorting the list
Create a new customer and merge the existing customer with the new one (customer profile damage)
Run a verify and rebuild
Clean uninstall/reinstall

If the test account doesn't allow you to add a new contact, you can try these troubleshooting options for the software:

Clean uninstall/reinstall
Install Diagnostics Tool using the QuickBooks Tool Hub
Rollback the recent Windows update

Now you can fix the damaged file or software and get back to business.

Feel free to post below if you have any other questions or concerns. I'm always here to help.

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QB Customer Center: Add Contact Error - Could not save the information

QB Customer Center: Add Contact Error - Could not save the information

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