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coloradoperkins
Level 3

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

Invoices that are three days past due are showing as Almost Due and not Overdue, so they won't email together.  I have checked the due date, and even on the Almost Due page it shows "days overdue = 3).  How can I resolve this?

Solved
Best answer 3 weeks ago

Best Answers
coloradoperkins
Level 3

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

I resolved this myself.  There is a setting in Preferences > Reminders where you set how many days you want after or before you want to be reminded of those invoices.  I changed Past Due Invoices to 1 day and Almost Due Invoice to 0.  This changed which invoices showed up in those categories in the Collection Center.

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7 Comments 7
SIAB
Level 8

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

Run the Verify/Rebuild Data utility. Any error messages?

TrixieD
QuickBooks Team

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

Hello there, coloradoperkins. I recommend using the Verify and Rebuild tool, as the almost due status appearing on your past-due invoices is a minor data glitch. It will help identify the root cause and restore the status of your invoices.

 

Also, please share a screenshot of the details so we can review them and provide you with targeted solutions.

 

To proceed, let’s verify your company data:

 

  1. Go to the Window and click Close All.
  2. Select File and then Utilities.
  3. Choose Verify Data.

 

After that, rebuild your company file: 

 

  1. Go to File, then Utilities, and click Rebuild Data.
  2. Follow the prompts and select OK.
  3. Select the location where you want to save your backup and click OK.
  4. Enter a new name in the File name and click Save.

 

Review this article for detailed guidance: Verify and Rebuild Data in QuickBooks Desktop.

 

You can reply below if you have additional concerns. We’re here to help.

coloradoperkins
Level 3

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

Ran a verify and rebuild, no error messages.  Invoices now 7 days past due still showing on the "Almost Due" screen. 

coloradoperkins
Level 3

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

Ran a verify and rebuild, no error messages.  Invoices now 7 days past due still showing on the "Almost Due" screen. 

RheaMaeH
QuickBooks Team

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

Hi, colorado. I hear your frustration. The best way to get this moving is to connect with our live support team. They can look into why the status isn't updating correctly and assist you in getting those batch emails back on track.

 

You can revisit this thread if you have follow-up questions.

SIAB
Level 8

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

@coloradoperkins 

How big is your file size? > 300 MB?

coloradoperkins
Level 3

QB Desktop Collections Center Overdue Invoices Showing As Almost Due

I resolved this myself.  There is a setting in Preferences > Reminders where you set how many days you want after or before you want to be reminded of those invoices.  I changed Past Due Invoices to 1 day and Almost Due Invoice to 0.  This changed which invoices showed up in those categories in the Collection Center.

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