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QB Desktop quits while matching downloaded transactions.

Hello,

 

I have QB Pro 2018 Desktop. QB produces an error and quits while matching downloaded transactions to the accounts. The error screen shot is attached. This happens if (1) transactions are downloaded directly from the bank (Bank of America) using Bank feed and (2) downloading the transactions manually from the bank and importing to QB. While matching transactions, some of the transactions are matched successfully and all of a sudden, QB will produce an error saying that "Quickbooks Unrecoverable Error". This is followed by  asking to report the issue which I do almost every time. The two error codes at the bottom of the Error screen are 

 

Code: 19897 16786

 

 

After the error screen is displayed, the QB will quit and I have to restart the application again. 

 

Any idea why this is happening?

 

 

Regards,

 

1 Comment
Moderator

Re: QB Desktop quits while matching downloaded transactions.

Hello Rauf,

 

There are a couple of reasons why you get an unrecoverable error in QuickBooks Desktop. It could be a program code that needs repair. We can fix it by running the File Doctor tool or suppressing QuickBooks Desktop. 

 

Please refer to this article for the detailed steps and recommended solutions: Unrecoverable Error: General Troubleshooting Steps.


Then, go to the Banking Feed Center window to see if you're able to see new bank transactions without QuickBooks getting crashed.

 

Let us know if you have any questions.