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Hello there, sprymiss.
I'd like to ask if you received any error message or what happened after entering the routing number? This way, I can provide further troubleshooting steps on how to to fix it.
You'll want to enter the bank routing number through a private browser to check if the odd behavior is caused by stored cache files.
Also, we've received similar reports that QuickBooks doesn't recognize routing numbers. Those that end with 5704 are no longer valid. You'll want to check it with your bank, and update it.
If the bank routing number doesn't end with the one I provided, I suggest contacting your bank to verify. If you still get the same thing, please reach out to us so we'll further investigate.
Keep me posted for any updates by leaving a reply below. Thanks in advance!