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Level 1

QB Ent 20 on RDS Excel not activated

I have a new RDS server we spun up for a client running QB Enterprise 20. O365 Pro Plus apps are installed with shared activation enabled. Users are on M365 E3. Excel opens and shows activated after the user signs in. However, when exporting to Excel from QB, the Excel window that QB launches is not activated. If I view the about window under account in Excel, it does not show as using shared activation.

The QB instance of Excel does show the user is signed with their O365 account.

There are no other versions of Office installed. It’s a fresh VM that was just created. How does QB call on Excel? My guess is it may be using a system account? Anyone run into this and know if there is a solution?

1 Comment
QuickBooks Team

QB Ent 20 on RDS Excel not activated

I’ve got you covered, @pceinc.


Various versions of QuickBooks have their specific requirements. System specifications offer you the data needed to guarantee your PC hardware, programming and working system meet the basic stipulations for your QuickBooks Desktop model.


I recommend checking the system requirements to ensure the application is compatible with your setup and will help avoid problems when using it.


If everything is a match and you still have the same issue, you can reach out to our Technical support team for further assistance. They have tools that can locate what is needed to fix so you can continue with your business.


Here’s how:

 

  1. Select the Help menu.
  2. Click QuickBooks desktop Help F1.
  3. Press Contact us.

You might find this article helpful about release notes to learn what’s new and improved in the latest updates to QuickBooks.


Get back to me here if you have concerns. I’m always determined to find you a solution. Have a good one.

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