QB Enterprise Invoices Quarantined

Thanks for reaching out to the Community, tramach. I appreciate your detailed information.

If you're unable to receive invoice emails sent from QuickBooks, there's a few troubleshooting processes you can perform. You'll want to be aware, if you're using a corporate email account, you may need to work with your IT department or administrator to complete some of these processes.

Each of Intuit's provided services has its own email address. Be sure to unblock or add these service-related email addresses as a "safe sender" on your email account to make sure you receive important communications for these services:
 

Here's how to add approved email addresses for your email provider:
 

1. From the Intuit service email addresses table above, add the QuickBooks products sender addresses to your contact list, address book, safe senders list, and/or allow list.
2. Refer to one of the following support articles for your email provider:
      • AOL Mail - Manage spam and privacy in AOL Mail
      • Apple Mail (Mac) - Block or unblock senders in Mail on Mac
      • Xfinity Email - Add Emails to Your Email Safe List in Xfinity Email
      • Gmail - Gmail marks valid email messages as spam
      • Microsoft Outlook - Safe Senders in Outlook.com
      • Mozilla Firefox - Add, Manage and share contacts
      • Yahoo Mail - Manage spam and mailing lists in Yahoo Mail

If you didn’t see support resources for your preferred email provider, reach out to them for information on adding or unblocking Intuit service email addresses.

A few things to remember when troubleshooting missing emails from Intuit:
 

• Validation code emails are sent from do_not_reply@intuit.com during sign-in, and usually take 1 to 2 minutes to come through. Make sure to check your spam and junk folders.
• Search for the email address do_not_reply@intuit.com in all of your folders including spam and junk. If you see one of the emails from Intuit, right-click the email, then select This is not spam or Not Junk.
• Some email domains may block @intuit.com communications on their servers. The steps in the Reminders when troubleshooting missing emails section of our Receive important email messages from Intuit article may help resolve your issue.

If you're using QuickBooks Payments to send e-invoices with pay options for your customers, you can perform some of the additional troubleshooting processes covered in our Can't receive email from QuickBooks Payments article.

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Thursday!

Yes!  This is happening to a LOT of people.  Microsoft is quarantining them as High Confidence Phishing.  This means as actual person has to look at it and decide to release it, the user cannot release these like other quarantined emails.

This has to do with QB new template that we cannot change!  They have all those links at the bottom that make spam scores higher.

And QB people, this is emails send via our own domain names, telling all our clients to safe list all the intuit domains does nothing. 

Thanks for the sanity check. I knew it was the new template, but wanted confirmation. I repeated to my customer that it's a false positive happening on his customer's side. I said it's their spam filter that is catching the mail and marking it as phishing. I'm guessing after reporting a few as false positives and releasing a few it will be all good. However, I don't have access to the far domain's email filtering controls. I'm relying on end users to get the info to the proper IT people.

For the time being, I changed the format to plain text to see if they do any better for my customer.

Just ran into another client with the same issue.

Come on Intuit stop adding spammy looking links to our emails!