Let me help you restore the company file, @Jstevens01887.
If you’re using either QuickBooks Pro or Premier 2019 and your Accountant is using QuickBooks Enterprise (QBES), then you can’t open QBES company files in Pro or Premier.
Also, once you restore and convert the backup copy into a later version of QuickBooks, you can no longer open it in any earlier versions.
For more information about this, check this article: Company file compatibility with QuickBooks Desktop when upgrading.
To help you restore your company file, I suggest reaching out to our Customer Support. They have the tools to further help you with your company file. You can arrange a callback to talk to them. Follow the steps below:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Select QuickBooks Desktop Help. On the Have a Question? window that appears, click the Contact Us button at the bottom part of the page.
- Provide some insight with this concern in the Tell us more about your question box. Then, hit the Search button.
- You'll now be provided a few support options.
- Select Talk to a Specialist to arrange a callback from a support agent. Or Message an Agent to chat with them directly.
Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.
I'm always here if you have additional questions about company file or other concerns, by leaving a comment below. Take care and have a wonderful day.
