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Community Contributor *

QB File Manager says password expired every time I open the program

 For the past few weeks every time I open my 2019 QB File Manager, a window pops up stating my password has expired and prompts to change it. I change the password, click ok, and then another window pops up to reset again. Finally after 2 password changes I can access the QB File manager.

This happens every time I open the File Manager. 

I just downloaded the 2020 QB File Manager and the same thing happens.

How do I fix it? I understand every 90 days the password expires, but not every time I open the program

7 Comments
QuickBooks Team

Re: QB File Manager says password expired every time I open the program

I appreciate you for taking the time to post here in the Community, @Saibhine. This is not what we expect you to experience.

 

It seems like your File Manager is damaged or corrupted, which is why it always prompts you to change the password every time you open it . 

 

Let's revert your Quickbooks company file to its normal working state by running the Rebuild Utility tool, then run the Verify data utility. Here's how: 

 

Step 1: Run the Rebuild utility  

 

  1. Go to the File menu, then select Utilities
  2. Choose Rebuild Data
  3. Click Ok in the QuickBooks Information window, then follow the prompts to save a backup.
  4. If your computer prompts that QuickBooks is not responding, check to see if your mouse cursor moves. When it does, it means that Rebuild is still ongoing.
  5. When you see Rebuild has completed, select OK

 

Step 2: Run the Verify Data utility

 

  1. Go to the File menu, then select Utilities
  2. Click Verify Data
  3. If QuickBooks doesn't detect problems with your data, you can open QuickBooks and use it. 
  4. If Verify detects an issue, you’ll be prompted to Rebuild Now or View Errors.
  5. Just select Close, then follow steps below to Review Last Verify/Rebuild:
  • In the Product Information window, press these keys together, F2 or CTRL+1.
  • Select Review Last Verify/Rebuild, then find the error in the results screen.

 

For more information, please refer to this article: Resolve Data Damage on your Company File. It contains additional steps to troubleshoot data damage. 

 

Feel free to message me here again about the updates on your issue. I'd be happy to know how it goes. Have a great day.
 

Community Contributor *

Re: QB File Manager says password expired every time I open the program

The problem is logging into the File Manager app/program not the the Quickbooks company files.

There is no issue if I open QB and access the company files or the company login specific passwords. It is just when I try to access/ open the File Manager 

There is no File/ utility access within File Manager.-

QuickBooks Team

Re: QB File Manager says password expired every time I open the program

I appreciate you getting back to us, @Saibhine.

 

Let's repair your QuickBooks Desktop to get rid of the reset password prompt when opening the File Manager.

 

Repairing your QuickBooks fixes program-related issues or errors. Here's how:

 

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Back up your QuickBooks company file.
  3. Click Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
  4. Select Programs and Features. If necessary, choose to Uninstall a program. (If you don't see these options, select Programs, then Program Features.)
  5. Choose QuickBooks in the list of programs and choose Uninstall/Change.
  6. Click Continue, then Next.
  7. Select Repair then Next. Wait for the repair to complete.
  8. Choose Finish. Restart your computer if prompted.
  9. Don't forget to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks. 

If you still receive the prompt, I suggest contacting our Technical Support Team. This way, they can further investigate this matter and help you from there.

 

To reach them:   

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

You can check out this article for your reference: Contact the QuickBooks Desktop Customer Support Team

 

You might also want to read this article to learn more about QuickBooks File Mananager: Learn the Basics about QuickBooks File Manager

 

Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response.

Community Contributor *

Re: QB File Manager says password expired every time I open the program

Mark,

I have done the repair, reboot, then updates to QB, and reboot. Still the same issue- When I open File Manager it says password expired.

I even went as far as doing another repair again after the update.

On a good note - from the File Manager it now opens the QB companies with the saved passwords... so I guess that is a little improvement.

I have already called customer support and have a ticket open- but nothing yet.

Hopefully they or someone on here will find a fix because I really like how the File Manager works

QuickBooks Team

Re: QB File Manager says password expired every time I open the program

Thanks for keeping me updated about, @Saibhine.

 

Allow me to add some more troubleshooting steps in fixing this file manager issue that you've encountered.

 

We can go ahead and use the QuickBooks File Doctor to help isolate files and network issues on your company file. 

 

To do that:

  1. Select the button to download the File Doctor tool. Save the installer somewhere you can easily find it.
  2. Open the file you downloaded. It's called QBFD.exe.
  3. Follow the onscreen steps to install the tool. When it finishes, the tool should run automatically. If it doesn't, double-click the File Doctor icon on your Windows desktop.

Once done, you may now start running the file doctor by following the steps found this link: Fix company file and network issues with QuickBooks File Doctor.

 

If doing this doesn't make a difference, I'd recommend getting in touch with our Intuit Developers. This team is the best resource for such inquiries as they have the tools to do an investigation about this matter. 

 

Also, I've added here some links that you can visit about fixing performance issues in QuickBooks Desktop for your future use:

Please give these steps a try, and let me know how it goes. I want to ensure everything is up and running on your end. Have a good one!

Community Contributor *

Re: QB File Manager says password expired every time I open the program

I ran the file doctor, 

It was prompting for a QB file.

Ran it on a few files, found nothing.

The issue isn't a QB Company file, it's with the QB program.

QuickBooks Team

Re: QB File Manager says password expired every time I open the program

Hello there, Saibhine.

 

Thanks for letting us know the results of the troubleshooting steps that you've taken so far.

 

If none of the steps above worked, I'd recommend contacting our QuickBooks Desktop Support. They have more tools that can help further investigate this issue with QB File Manager.

 

Here's how you can reach us:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and click Continue.
  4. Choose how you want to reach them and enter the needed information.​

You can also provide the link of this thread to our phone specialist so they can have a grasp of the steps you've done and continue with the other troubleshooting.

 

I'm with you this gets fixed. Should you have other concerns or need help while working with QuickBooks, please know that I'm always around to assist.

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