cancel
Showing results for 
Search instead for 
Did you mean: 
IFAA
Level 1

QB Online becomes inactive and I have to restart

If I allow my QB Online to remain idle for more than 15 minutes, the program no longer allows me to do any function and have to shut down and restart. Is this happening to anyone else?

 

~Marcus

Solved
Best answer September 29, 2020

Best Answers
IamjuViel
QuickBooks Team

QB Online becomes inactive and I have to restart

Hello, @marcus.

 

Let me share some information about how the time-out function works in QuickBooks.

 

It's possible that QuickBooks has automatically signed out once the screen has been idle for more than an hour. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. Also, the time of inactivity is based on the time that you set up in your QuickBooks account.

 

You can stay logged in for a maximum of 3 hours of inactivity. However, you must be logged in as Master Admin to do this. Here's how to set your timeout inactivity:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Click Advanced.
  4. Click the Pencil icon on the Other preferences section.
  5. On Sign me out if inactive for section, click the drop-down and choose 1-3 hours.
  6. Hit Save.
  7. Click Done.

Keep me posted if you have other questions about navigating around QuickBooks. I'm always here to help.

View solution in original post

1 Comment
IamjuViel
QuickBooks Team

QB Online becomes inactive and I have to restart

Hello, @marcus.

 

Let me share some information about how the time-out function works in QuickBooks.

 

It's possible that QuickBooks has automatically signed out once the screen has been idle for more than an hour. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. Also, the time of inactivity is based on the time that you set up in your QuickBooks account.

 

You can stay logged in for a maximum of 3 hours of inactivity. However, you must be logged in as Master Admin to do this. Here's how to set your timeout inactivity:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Click Advanced.
  4. Click the Pencil icon on the Other preferences section.
  5. On Sign me out if inactive for section, click the drop-down and choose 1-3 hours.
  6. Hit Save.
  7. Click Done.

Keep me posted if you have other questions about navigating around QuickBooks. I'm always here to help.

View solution in original post

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us