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Aspencreek5915
Level 2

QB online bill entry

Our company has a new Quickbooks started this year. It seems like maybe something wasn’t done right in set up, I’m not sure. When entering a bill, there’s an error that says an account must be chosen. After researching, it seems there should be an account detail field that is populated on the bill entry page. We don’t have that. What is the problem and how do we fix it? 

Solved
Best answer January 18, 2021

Best Answers
RenjolynC
QuickBooks Team

QB online bill entry

I appreciate your time getting back here, Aspencreek5915.

 

Usually, missing accounts from the Category field is often the result of browser hang-ups, which can be quickly resolved by clearing the browser's cache. But before doing so, let's try to access your account using the incognito or private browser. This mode helps verify if the issue is caused by the system or your browser.

 

Here are the keyboard shortcuts: 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Then, go to + New > Bill and try to select a category. If you see the imported accounts, go back to your regular browser and clear its cache. Please make sure restart your browser afterwards. Alternatively, try using a different supported browser.

 

I'm adding this article for more information about adding a bill: Enter bills and record bill payments in QuickBooks Online. To view other guides and tutorials, feel free to visit our general help topics page.

 

Please keep in touch with me here if there's anything else you need. I'll be around to help you until a solution is found. Thanks.

View solution in original post

4 Comments
Catherine_B
QuickBooks Team

QB online bill entry

Welcome to QuickBooks, Aspencreek5915!

 

When creating a bill, you have an option to either record the expense using an account or an item. You'll want to select an expense account under the CATEGORY column. You can select the drop-down arrow to help you identify what kind of expense you're creating. Then, you can Save and close.

 

To help you record and handle your vendor transactions, you can use these articles: 

 

Let me know if you have other questions. Take care and have a great day!

Aspencreek5915
Level 2

QB online bill entry

Hi, thank you for your response. The problem I’m facing is when I click for the drop down in the category, there’s nothing there. The chart of accounts has been imported...is there an error somewhere? Or is there something else I need to do? 
thank you! 

RenjolynC
QuickBooks Team

QB online bill entry

I appreciate your time getting back here, Aspencreek5915.

 

Usually, missing accounts from the Category field is often the result of browser hang-ups, which can be quickly resolved by clearing the browser's cache. But before doing so, let's try to access your account using the incognito or private browser. This mode helps verify if the issue is caused by the system or your browser.

 

Here are the keyboard shortcuts: 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Then, go to + New > Bill and try to select a category. If you see the imported accounts, go back to your regular browser and clear its cache. Please make sure restart your browser afterwards. Alternatively, try using a different supported browser.

 

I'm adding this article for more information about adding a bill: Enter bills and record bill payments in QuickBooks Online. To view other guides and tutorials, feel free to visit our general help topics page.

 

Please keep in touch with me here if there's anything else you need. I'll be around to help you until a solution is found. Thanks.

View solution in original post

Aspencreek5915
Level 2

QB online bill entry

Thank you so much! Clearing the cache worked! :) 

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