I have just completed the QB online certification. I have lost confidence in the outcome of this certification as there are questions that I did not get right that I am confident are correct, but what really is disappointing is that some of the questions themselves are incorrect. Here is a copy of one of them:
A client has asked for your help to set up a recurring transaction. She wants to create a recurring sales receipt. This is the process she has followed so far:
Select the Quick Create icon 2. Select Recurring transactions 3. Select New
What should she do next?
Select an interval for the recurring transaction to recur
Choose the customer or vendor
Select the type of transaction she wants to make recur
Pick a template to use
The recurring transactions are not found in the Quick Create icon. That option is found under the Gear icon.
This means the questions being answered is not a correct question.
Where is the oversight on these exams and who can be contracted to give feedback?
I also found ambiguities, but this one is blatant. I remember this one. Given that there is no "none of the above", you just have to assume that "Gear" is what is meant. The good news is that you get 4 or 5 attempts and you don't have to get them all right, and there were enough questions with clear answers to pass. This really should not happen though