QB Online - Limitation of one AR accounts receivable general ledger account

Hey there, DudleyD. I'll be glad to help you find where default Accounts Receivable can be found in QuickBooks Online.

When you first set up your company, QuickBooks generates a default account where your bills and invoices get posted automatically. You can find the AR account by going to the Accounting tab of the left navigation panel, then selecting Chart of accounts.

The following article contains additional insight into this: How to group Accounts Receivable or Accounts Payable account types.

The Community has your back and is always happy to help. Have a good one.

I’m experiencing the same challenge. As a nonprofit with multiple grants and funding sources, I’m puzzled as to why I can’t select the desired A/R account when invoicing. This limitation makes the feature less effective and increases our workload.

Currently, when I bill a customer, QuickBooks Online automatically selects the A/R account, forcing me to create a journal entry to reallocate the amount to the correct account. I wish I had been informed about this limitation before switching from the desktop version.

I’m sure I’m not alone in facing this issue, and I hope Intuit will consider this feedback and work toward a solution.

Thank you for your attention.

I appreciate you sharing your input when selecting a desired Account Receivable account for an invoice entry, Accounting17230. Let me ensure you can deliver your insights directly to our product engineers so they can include your suggestions in future product updates.

In QuickBooks Online, maintaining a single A/R account ensures accurate and organized recording of your entries. Since the program generates a default account that automatically assigns to your transactions, the ability to automate your desired A/R account when invoicing is unavailable.

For now, you can submit this valuable feedback to them from your online account to help us improve your overall QuickBooks experience. To do that:

1. In your QBO account, go to Settings and select Feedback.
2. Enter your suggestions and click Next to submit them.

I'll also include this guide for more detailed information: How to group Accounts Receivable or Accounts Payable account types in QuickBooks Online.

Once everything comes in handy in the future, you can receive and track customer-paid invoices to ensure accurate recording of your sales transactions.

If you run into any issues when managing accounts and entries, please know we're here to provide additional help. Feel free to leave them anytime below. Keep safe.

@Accounting17230 

"I’m sure I’m not alone in facing this issue, and I hope Intuit will consider this feedback and work toward a solution."

You're not alone.  It's a bit infuriating that QBO is limited to one default A/R account considering Desktop had the ability to create as many as you wanted.  It's unlikely this will change anytime soon as this has been a complaint for many years.  Never hurts to keep suggesting it though.